Sidney Delaune
Port Allen,lA
Summary
Dynamic Automotive Service Manager with a proven track record at Randy Kikendall, enhancing customer satisfaction through effective service writing and optimizing scheduling. Achieved consistent revenue growth while managing a skilled team and fostering vendor relationships for competitive parts pricing. Expertise in automotive diagnostics and a commitment to operational excellence drive success.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Automotive Service Manager Technician
Randy Kikendall
03.1991 - 03.2025
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
Education
High School Diploma -
Donaldsonville High School
Donaldsonville, LA05-1983
Skills
- Service writing
- Customer satisfaction
- Automotive diagnostics
- Parts ordering
Accomplishments
- Led a team of operators to set the average fastest operation time and quality yield from start to finish.
- Controlled a 1 lot operation by leading a team of 3 technicians to set up, operating and complete the production of Oil Changes, tire repairs and vehicle inspections.
- Supervised team of 3 staff members.
- Documented and resolved Vehicle issues which led to problems solved for our customers..
Certification
ASC Certified in suspension and steering, heating and air conditioning.
Languages
English
Timeline
Automotive Service Manager Technician
Randy Kikendall
03.1991 - 03.2025
High School Diploma -
Donaldsonville High School
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