Summary
Overview
Work History
Education
Skills
Certification
Training Records
Timeline
Generic

Siliphone Luangthep

Vientiane,VT

Summary

Dynamic professional with extensive experience in flight operations and ground handling at Bangkok Airways. Proven ability to enhance customer service and ensure regulatory compliance while supervising teams. Skilled in problem-solving and document management, consistently achieving operational excellence and improving service delivery in high-pressure environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Ground Staff

JinAir
Vientiane Prefecture
11.2024 - 03.2025
  • Supervise and suggest to ground handling agent to perform duty on flight operation in all situation including irregularity.
  • Coordinate with companies, ground handling agent and also local authorities.
  • Collect payment from passengers for ticket issuing and other fees, then report to a station manager.
  • Maintain and update company manuals and other related documents and distribute to concerned department if needed.

Sales and Marketing Executive (Scoot)

Indochina Aviation Centre Sole Co.,Ltd
Vientiane Prefecture
03.2024 - 10.2024
  • Expanding the market by finding more customers in Vientiane and also other main provinces such as Luangprabang and Champasak
  • Consult with SIN Marketing team and set a seminar with our customers.
  • Customers visit and sales calls and report to Singapore team monthly

Duty Manager, Flight Operations

Aviation Guard Lao Co., Ltd.
Vientiane Prefecture
09.2022 - 09.2023
  • Supervise ground handling staffs to perform duty on Thai Smile Airways and Thai Airways flights.
  • Supervise ground handing staffs to do the handling of private flights as requested.
  • Coordinate with companies and ground handling agent for a smooth service providing.

Reservation and Ticketing Staff

Bangkok Airways Public Co.,Ltd
Vientiane Prefecture
03.2019 - 05.2020
  • Service and respond to customer’s requests. Provide correct information about company’s services and products. Provide services to make good relationship with customers according to company’s policy
  • To provide reservation and ticketing service to all customer’s type in all channels. To analyze seats availability, prices, ticket conditions, collect fees, sell ancillary services/products, collect deposit, issue tax invoice and receipt including persuade customers to pay for tickets on the spot to create company’s revenue.
  • Provide and review daily sales report, close own sales report with correct amount collection and to pay in all sales types to company’s bank account efficiently.

Ground Operations Services Officer

Bangkok Airways Public Co.,Ltd
Vientiane Prefecture
01.2013 - 03.2019
  • Supervise and suggest to supervisor’s advice for ground handling agent’s ground operations and ground services in accordance with company policies, standard procedures and fully comply with authority regulations.
  • Ensure the operations safety and security of ground operations complies with CAAT regulations, IATA/IOSA standard, international regulatory requirements and company standard.
  • • Analyze all irregularity situations i.e. flight delayed, canceled which may cause damage to persons, properties, and aircraft and may affect the aircraft operating and schedule as well as cooperate and report the primary solutions to superior to alleviate the impact or damage from those irregularities.

Supervisor Passenger Service

Lao-Japan Airport Terminal Services (Wattay Airport)
Vientiane Prefecture
04.2008 - 01.2013
  • Perform duty at check-in counter, boarding gate, arrival area, baggage claim according to airline’s procedure and other related that required by airlines.
  • Be able to check-in for passengers both by airline’s system or manually.
  • Monitor all team members to be on their function to complete each flight smoothly.
  • Ensure that all documents complete and be on board on time.

Secretary Manager

IC-Pharma Company
Vientiane Prefecture
05.2005 - 02.2007
  • Receiving and answering e-mails, phone calls.
  • Taking care of customer or guest walk-in.
  • Organizing a company meeting.
  • Meeting with some doctors required by the CEO.
  • Translating to support CEO meeting and/or when we have visitors.
  • Go to other provinces to promote sales with sales team.
  • Prepare paper work and taxes payment.
  • Perform all other administrative work and also the cleanliness of the office.

Education

Bachelor of Arts - English Major

National University of Laos
05-2005

Diploma - Secretary

Pakpasak Technical School
05-2005

Higher Diploma - Humanity

The Lao-American College
05-2004

Skills

  • Flight operations
  • Ground handling
  • Customer service
  • Payment processing
  • Regulatory compliance
  • Safety management
  • Problem solving
  • Coordination skills
  • Team supervision
  • Document management

Certification

  • Train the Trainer
  • Emergency Response Train the Trainer

Training Records

• Ground Service Procedures at Bangkok, Thailand by Bangkok Airways PCL.

• Aviation Security for Personnel at Bangkok, Thailand by Bangkok Airways PCL.

• Ramp Safety at Bangkok, Thailand by Bangkok Airways PCL.

• Dangerous Goods Regulations at Bangkok, Thailand by Bangkok Airways PCL.

• Safety Management System at Bangkok, Thailand by Bangkok Airways PCL.

• Station Crisis Response Team at Bangkok, Thailand by Bangkok Airways PCL.

• Station Crisis Response Management at Bangkok, Thailand by Bangkok Airways PCL.

• Flight Operation Control at Bangkok, Thailand by Bangkok Airways PCL.

• Baggage Service at Bangkok, Thailand by Bangkok Airways PCL.

• Reservation and Ticketing System at Bangkok, Thailand by Bangkok Airways PCL.

Timeline

Ground Staff

JinAir
11.2024 - 03.2025

Sales and Marketing Executive (Scoot)

Indochina Aviation Centre Sole Co.,Ltd
03.2024 - 10.2024

Duty Manager, Flight Operations

Aviation Guard Lao Co., Ltd.
09.2022 - 09.2023

Reservation and Ticketing Staff

Bangkok Airways Public Co.,Ltd
03.2019 - 05.2020

Ground Operations Services Officer

Bangkok Airways Public Co.,Ltd
01.2013 - 03.2019

Supervisor Passenger Service

Lao-Japan Airport Terminal Services (Wattay Airport)
04.2008 - 01.2013

Secretary Manager

IC-Pharma Company
05.2005 - 02.2007

Bachelor of Arts - English Major

National University of Laos

Diploma - Secretary

Pakpasak Technical School

Higher Diploma - Humanity

The Lao-American College

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Siliphone Luangthep