Summary
Overview
Work History
Education
Skills
Timeline
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Silke Bantin

Silke Bantin

New Iberia,LA

Summary

Dynamic customer service professional with extensive experience at Albertsons, excelling in complaint resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Skilled in payment processing and team development, consistently delivering high-quality service and fostering loyalty among clients.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Albertsons
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
  • Assisted in training new team members on service protocols and best practices.
  • Managed point-of-sale transactions accurately, ensuring a smooth checkout experience.
  • Collaborated with team to maintain store cleanliness and organization, improving customer flow.

Bakery Clerk

Albertsons
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained cleanliness and organization of bakery display cases to ensure appealing presentation.
  • Monitored inventory levels, restocking items as necessary to prevent shortages during peak hours.
  • Prepared baked goods according to established recipes, ensuring consistency in quality and taste.
  • Operated bakery equipment safely and efficiently, adhering to health and safety regulations.
  • Collaborated with team members to streamline operations during busy shifts, improving workflow efficiency.
  • Implemented promotional displays for seasonal products, increasing customer engagement and sales opportunities.
  • Trained new staff on bakery procedures and customer service standards, fostering a cohesive team environment.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
  • Inspected goods to establish accurate pricing and labeling.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
  • Supported special events by preparing custom orders according to client specifications and time constraints.
  • Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Handled cash register transactions efficiently, ensuring accurate sales records and timely customer service.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Implemented creative merchandising techniques that enticed customers to purchase additional items from the bakery department.
  • Addressed customer inquiries with knowledge and courtesy, building trust and enhancing shopping experience.
  • Assisted in developing seasonal promotions, attracting more customers during peak holiday seasons.
  • Ensured freshness and quality of baked goods on display, leading to consistent customer compliments on product excellence.
  • Fostered team-oriented environment by assisting coworkers during rush hours, maintaining high productivity levels.
  • Enhanced store atmosphere with meticulous organization and cleanliness of bakery section, contributing to welcoming environment for customers.
  • Engaged with customers to gather feedback on bakery products, using insights to guide future product development.
  • Streamlined baking schedule to meet peak customer times, ensuring availability of fresh products throughout day.
  • Implemented creative merchandising strategies, boosting visibility and appeal of bakery items.
  • Maintained detailed records of sales and inventory levels, aiding in accurate forecasting and ordering.
  • Demonstrated proficiency in using bakery equipment safely and efficiently, minimizing downtime and accidents.
  • Provided exceptional customer service by quickly and accurately fulfilling special orders, increasing repeat business.
  • Improved efficiency by organizing storage area for easy access to frequently used ingredients and supplies.
  • Adapted quickly to new bakery recipes and presentation styles, keeping product offering fresh and exciting.
  • Trained new bakery clerks in proper handling and presentation techniques, ensuring uniform quality across team.
  • Conducted regular quality checks, maintaining high standards and minimizing customer complaints.
  • Customized cake designs according to customer requests, enhancing customer satisfaction and loyalty.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Wrapped, boxed and weighed bakery department products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Performed cash, card, and check transactions to complete customer purchases.

Cake Decorator

Albertsons
10.2021 - 07.2025
  • Decorated cakes using various techniques, including fondant, buttercream, and edible decorations.
  • Collaborated with team to design custom cake orders based on client specifications.
  • Maintained cleanliness and organization of workstations to ensure compliance with health standards.
  • Assisted in inventory management, ensuring availability of essential baking supplies and tools.
  • Executed daily production tasks efficiently, adapting to changing customer demands and special requests.
  • Developed new decorative techniques, enhancing presentation quality and customer satisfaction.
  • Provided guidance to junior decorators on best practices for cake assembly and decoration methods.
  • Engaged with customers directly to understand their preferences and recommend suitable designs or flavors.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Packaged and priced each product according to company pricing procedures.
  • Managed material inventory and ordered new materials when needed.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
  • Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
  • Decorated Type pastries and cakes using colorful icings and piping techniques.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
  • Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
  • Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
  • Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.
  • Utilized social media platforms to showcase completed projects, generating interest in the bakery''s products and services among potential clients.
  • Coordinated services under supervision of lead baker.
  • Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
  • Provided input during team meetings on ways to improve the bakery''s overall performance, contributing to a collaborative work atmosphere.
  • Collaborated with bakery team to plan and execute large orders for weddings and corporate events.
  • Trained junior decorators in advanced icing techniques, elevating overall quality of bakery's offerings.
  • Enhanced visual appeal of baked goods by applying intricate icing designs.

Education

High School Diploma -

Carencro
Carencro, LA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building

Timeline

Cake Decorator

Albertsons
10.2021 - 07.2025

Customer Service Representative

Albertsons

Bakery Clerk

Albertsons

High School Diploma -

Carencro

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Silke Bantin