Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Software
Timeline
Generic

Simone Simpkins

Shreveport,LA

Summary

To obtain a Certified Nursing Assistant position that will utilize my nursing skills to provide excellent patient care.

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Highly experienced known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Associate

Orr Kia Shreveport
02.2017 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Increased sales and customer satisfaction through personalized servicing.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Logged reports, expenses, receipts, and sales in company database.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate vehicle.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Networked within community to build and nurture successful relationships with new and long-term customers.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Located merchandise across various stores to address customer needs.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Increased average transaction value by upselling complementary products or services based on customer needs.
  • Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated new leads through networking and attending industry events.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Certified Nursing Assistant

Cypress Pointe Nursing & Rehabilitation
11.2012 - 04.2017
  • Chooses suitable acts in emergency events
  • Delivers customer service to patients, staff, and visitors
  • Documents patient’s intake and output in computerized charting
  • Maintains standard precautions
  • Monitor indwelling urinary catheter’s patency and performs catheter care
  • Provides safety measures when providing all patient care
  • Sustains correct body mechanics when lifting and turning patients
  • Utilizes assistive devices for safe patient transfers.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Hostess

Applebee’s Restaurant
09.2012 - 01.2013
  • Appropriately solved customer service’s conflicts
  • Cleaned tables and floor area up to company’s standard
  • Greeted and seated customers
  • Organized place settings for new guests.

Housekeeping Aid

Eldorado Casino
05.2011 - 08.2012
  • Cleaned guest rooms and night clubs inside casino
  • Maintained cleanliness of elevators
  • Performed light and heavy housekeeping cleaning duties: cleaning blinds, disposing waste baskets, and washing hotel’s dishes
  • Vacuumed carpets, swept and mopped floors.

Cashier

Target
09.2009 - 05.2011
  • Assisted in opening and closing cash handling procedures
  • Greeted guests and directed inquiries appropriately
  • Maintained clean and orderly checkout area
  • Received and processed all payments according to standard procedures.

Education

Certified nursing assistant certification -

Northwest Louisiana Technical College
Shreveport, LA
12.2012

Some College (No Degree) - Nursing

Southern University
Shreveport, LA

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Goal-Oriented
  • Relationship Building
  • Verbal/written communication
  • Adapt to diverse groups
  • Cleaning techniques
  • Sales Training
  • CRM software proficiency
  • Strong Communication and Interpersonal Skills

Accomplishments

  • Professional Level Sales Consultant 2019-2023
  • Master Level Sales Consultant 2024
  • Certified EV/Hybrid consultant 2021-Present

References

References are available on request.

Certification

  • Professional Level Sales Consultant 2019-2023
  • Master Level Sales Consultant 2024
  • Sales Consultant Certification EV/Hybrid 2021-Present
  • Sales Consultant Training 2017-Present

Software

Microsoft Office: Word, Excel, Outlook, Powerpoint

Google Drive: Docs, Gmail, Drive, Forms

Email

Presentations

Social Media Platforms

Timeline

Sales Associate

Orr Kia Shreveport
02.2017 - Current

Certified Nursing Assistant

Cypress Pointe Nursing & Rehabilitation
11.2012 - 04.2017

Hostess

Applebee’s Restaurant
09.2012 - 01.2013

Housekeeping Aid

Eldorado Casino
05.2011 - 08.2012

Cashier

Target
09.2009 - 05.2011

Certified nursing assistant certification -

Northwest Louisiana Technical College

Some College (No Degree) - Nursing

Southern University

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