Sindee Gibson
Baltimore
Summary
Highly ambitious & motivated restauranteur, with exceptional interpersonal & adaptability skills, as well as both a self supervising & fun loving personality for working in an exciting & fast paced work environment. Anxious to obtain a bartending position in order to continue professional career in the mixology & hospitality industry while enhancing the vitality of an exceptional & classy company.
Overview
18
18
years of professional experience
Work History
Lead Bartender/Barback
Live Nation's The Fillmore Theater
04.2023 - Current
- Kept alcoholic beverages & all necessary inventory well-stocked and organized through out the entirety of the shift in order to exceed guest expectations & demands.
- Delivered exceptional guest experiences through friendly, attentive service as well as quick responses to issues.
- Engaged in suggestive up-selling along with precise and speedy mixology techniques.
- Coordinated with managers, barbacks, bartenders & other departments in order to maintain a smooth & efficient operation of the bar & venue area.
- Collected trash, wiped & sanitized counters, bottles & all storage, swept, mopped and all cleaning necessary in order to maintain a clear, fresh bar & audience viewing area.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Restaurant Owner/Operator
Char'd City
09.2018 - 04.2023
- Hired, trained and motivated staff to fill all restaurant openings, including the training of professional artisanal Neapolitan style pizza makers, woodfire oven professionals, customer service staff, bartenders & servers, cleaning roles, food preparation staff, ect.
- Made weekly employee schedules, assigned & supervised work tasks and regularly checked quality and productivity of team members.
- Managed & organized food preparation & instructions, maintained all legal documentation, kept all necessities up to date including BWL7 liquor license, POS system contract, all bills, entertainment permit, outside seating, ect.
- Serv Safe manager, maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Trained staff, facilitated staff meetings and spearheaded Dinner menu, Vegan Menu development & Craft Cocktail Menu.
- Was the only General manager in charge of supervising 10+ employees FOH & BOH at any given time
- Developed marketing plans, in charge of all advertising, promotion, all social media platforms, planned live music & other events in order to increase sales and profits while managing costs.
- Provided leadership, insight and mentoring to newly hired usually young and inexperienced employees in order to supply knowledge of goals & expectations in the Restaurant, service & customer relations field.
- Trained front-of-house and back-of-house staff on restaurant policies and procedures, guest service techniques, conflict resolution and communication skills in order to promote positive experiences.
Bar Manager/Bartender
Nick's Seafood Restaurant
02.2012 - 01.2018
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and food menu options to prepare drinks and make meal recommendations.
- Served & waited on all customer tables and bar area, delivered all food once prepared. Was server/bartender/customer service/Manager.
- In charge of training new staff, hiring & customer complaints & conflict resolution.
Bartender/Lead Cocktail Server
Dover Downs Casino/ Gaming & Entertainment
10.2007 - 04.2012
- Educated clients regarding future promotions, sales and upcoming events, stressing potential benefits to client.
- Planned many entertainment events for night club, including but not limited to booking/ promoting & managing my own band for weekly shows at casino.
- Created rapport with new and returning patrons to foster guest satisfaction, while building meaningful professional relationships.
- Took dozens of drink orders from patrons on the casino floor and bar area, then relayed to bartenders & quickly delivered all orders properly from memory.
- Provided exceptional friendly & cleanly bartending service to a very high volume of nightly customers in Casino Night Club "Fire & Ice". Helped to build club clientele sales by bringing in an influx of new bar regulars.
Education
Bachelor of Arts - Vocal Music Performance
Delaware State University
Dover, DE06.2006
Skills
- Management & Leadership Experience in Serving, Bartending, Hosting, Customer Service POS systems
- Food & Bar Menu Development, Marketing & Training Experience
- Outgoing & Stedfast personality great for working in a team harmoniously & eager to please customer needs
- Ability to prioritize & remain level headed even when under an immense amount of pressure
- Willingness to take on any job duty needed & ability to master assignment quickly
- Highly Clean with Organizational Skills
- Experience & skill set when it comes to booking & promoting live entertainment events & food & beverage brands
- Professional Experience as a Singer/Musician, as well as Modeling & Dancing
Accomplishments
- Received recognition & articles in various publications including The Baltimore Business Journal, The Baltimore Sun, Baltimore Magazine, Jmore Magazine, as well as Baltimore's Best for the endless time, effort & passion put into the creation of Restaurant Char'd City in Hamilton Baltimore
- Completed all necessary documentation, standards & training required in order to apply for & receive BWL 7 day liquor license with entertainment, off premises catering, package goods
Timeline
Lead Bartender/Barback
Live Nation's The Fillmore Theater
04.2023 - Current
Restaurant Owner/Operator
Char'd City
09.2018 - 04.2023
Bar Manager/Bartender
Nick's Seafood Restaurant
02.2012 - 01.2018
Bartender/Lead Cocktail Server
Dover Downs Casino/ Gaming & Entertainment
10.2007 - 04.2012
Bachelor of Arts - Vocal Music Performance
Delaware State University
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