Skylar Franks
Baton Rouge,LA
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
8
8
years of professional experience
Work History
Billing Analyst
Luba Workers' Comp
11.2023 - Current
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
- Evaluated aging reports to identify discrepancies within accounts, and followed up on resolutions.
- Entrusted with processing account adjustments, such as write offs, waived fees, and returned bank payments.
- Reviewed full history of past due accounts and contacted client or agent regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Utilized various software programs to process customer payments.
- Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
- Assisted with yearly audits as needed.
Office Administrator
Acme Refrigeration
03.2022 - 11.2023
- Handled incoming calls and emails from 18 locations
- Reported damages/shortages and ensured credit received
- Conducted research for inventory discrepancies
- Organized team workload and prioritized tasks to streamline office functions in deadline- driven environment
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements
- Managed 15-employees, supervising workers and enhancing productivity and efficiency
Delivery Specialist
Home Furniture Corporate
06.2017 - 03.2022
- Started in Customer Service handling phone and email inquiries
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Managed factory invoices and payments covered by warranties
- Tracked customer service cases and updated service software
- Promoted to Delivery in 2020 as dispatcher to 20+ teams
- Completed rush deliveries on tight timetables to satisfy customer needs
- Supervised 17+ daily routes and coordinated consistent on-time deliveries
- Daily scheduling of customers for delivery and routing
- Planned routes according to traffic, weather and types of delivery
- Supported customers via telephone, email and at sites to handle escalations and product concerns
Skills
- Planning and Logistics
- Teaching and Training
- Correspondence Management
- Records Management
- Task Prioritization
- Client Relations
Timeline
Billing Analyst
Luba Workers' Comp
11.2023 - Current
Office Administrator
Acme Refrigeration
03.2022 - 11.2023
Delivery Specialist
Home Furniture Corporate
06.2017 - 03.2022
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