Skyleigh Schwartz
Lottie
Summary
Highly skilled Medical Office Specialist with experience in managing medical office operations, patient scheduling and healthcare billing. Strengths include solid understanding of medical terminology, exceptional organizational skills and proficiency in electronic health records systems. Previous roles have demonstrated improved workflow efficiency and enhanced patient satisfaction through quality service delivery.
Overview
16
16
years of professional experience
Work History
Medical Office Specialist
Baton Rouge General
Port Allen
09.2020 - Current
- Scheduled patient appointments and managed calendar efficiently
- Assisted with patient check-in and check-out processes
- Maintained accurate and organized patient records
- Supported billing processes with insurance verification
- Handled incoming calls and directed inquiries appropriately
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Resolved customer service issues in a timely manner while maintaining professionalism.
- Answered and directed incoming calls in a professional manner.
- Participated in team meetings and training sessions as required by the organization.
- Performed data entry of patient information into electronic health records system.
- Assisted with filing and organizing medical records according to established protocols.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
- Provided translation services between English-speaking providers and Spanish-speaking patients.
- Wrote detailed clinical phone messages for physicians.
- Scheduled laboratory tests and radiology procedures for patients as requested by physicians.
- Processed payments from patients and maintained accurate financial records.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Scheduled appointments for patients via phone and in person.
- Assisted with referrals and prepared medical records for patients.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
- Communicated with patients with compassion while keeping medical information private.
Service Advisor
Supreme Chevrolet Of Gonzales
Gonzales
08.2015 - 01.2017
- Assisted customers with service inquiries and product knowledge.
- Scheduled appointments and managed service department workflow.
- Coordinated vehicle inspections and maintenance recommendations.
- Processed customer payments and maintained accurate records.
- Communicated with technicians to ensure timely service delivery.
- Developed strong relationships with customers to enhance satisfaction.
- Resolved customer complaints effectively to maintain loyalty.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Shift Manager
McDonald's
Prairieville
01.2009 - 06.2013
- Supervised daily operations to ensure efficient workflow and team performance.
- Managed staff schedules to optimize coverage during peak hours.
- Trained new employees on company policies and operational procedures.
- Conducted inventory checks to maintain stock levels and reduce shortages.
- Implemented safety protocols to promote a safe working environment.
- Resolved customer complaints to enhance service quality and satisfaction.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Communicated with other shift managers to facilitate continuum of customer service.
- Enforced safety standards throughout the store including proper use of equipment.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Maintained cleanliness and organization of work area.
- Ensured compliance with food safety regulations and quality standards.
Education
Graduate Certificate - Billing And Coding
LSU of Eunice
Eunice, LA12-2020
High School Diploma -
St. Amant High School
Saint Amant, LA05-2008
Skills
- Electronic health records
- Insurance verification
- Patient scheduling
- Medical billing
- Patient check-in
- Customer service
- Medical documentation
- HIPAA compliance
- Appointment setting
- Patient confidentiality
- Patient care
- Patient demographics
- Phone and email etiquette
- Appointment coordination
- Patient registration
- Co-pay collection
- Healthcare compliance
- Attention to detail
- Positive attitude
- Medical records confidentiality
- Multitasking and organization
- Front desk management
- Payment collection and processing
- Managing patient records
Timeline
Medical Office Specialist
Baton Rouge General
09.2020 - Current
Service Advisor
Supreme Chevrolet Of Gonzales
08.2015 - 01.2017
Shift Manager
McDonald's
01.2009 - 06.2013
Graduate Certificate - Billing And Coding
LSU of Eunice
High School Diploma -
St. Amant High School
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