Sade Mercadel-Williams
Metairie
Summary
Dedicated professional with strong customer support skills. Highly skilled in problem solving, time management, and written communication. Committed to delivering exceptional service while maintaining accuracy and attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative
KW Call Center Services
Remote
08.2025 - Current
- Conduct structured surveys and collect data while maintaining accuracy and professionalism.
- Communicate clearly with a wide range of individuals, adapting tone and messaging as needed.
- Handle high-volume interactions while maintaining efficiency and attention to detail.
- Maintain confidentiality and follow strict guidelines when handling sensitive information.
Stay at Home Parent
Stay At Home Mom
Metairie, LA
08.2019 - Current
- Developed and implemented daily schedules to manage household activities efficiently.
- Coordinated educational and recreational activities to enhance children's development.
- Managed budgeting and financial planning for household expenses effectively.
- Fostered communication skills by facilitating family discussions and conflict resolution.
- Streamlined meal planning and preparation, ensuring healthy eating habits for the family.
- Created a structured environment that supports learning and personal growth for children.
- Monitored children's activities to verify safety and wellbeing.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Handled daily administrative tasks efficiently to minimize time away from children.
Customer Service Representative
Vida Health
Remote
06.2021 - 11.2023
- Assisted customers with account inquiries, troubleshooting, and issue resolution.
- Maintained accurate records and documented customer interactions in internal systems.
- Provided timely and professional responses to ensure customer satisfaction.
- Improved workflow efficiency by organizing and managing customer data effectively.
Claims Specialist
AT&T
Remote
05.2021 - 10.2022
- Reviewed and processed claims with strong attention to detail and accuracy.
- Investigated and resolved customer issues through research and analysis.
- Managed high-volume workloads while meeting deadlines and quality standards.
- Communicated updates and resolutions clearly to customers and internal teams.
Spa Manager
Planet Beach Spa
Metairie, LA
09.2019 - 10.2020
- Oversaw daily operations, ensuring exceptional customer service and satisfaction.
- Managed scheduling and staffing to optimize service delivery and efficiency.
- Implemented training programs for staff, enhancing product knowledge and treatment techniques.
- Developed marketing initiatives to increase client retention and attract new customers.
- Led team meetings to address performance goals, encourage feedback, and foster a positive work environment.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Led spa tours for new members to familiarize guests with services provided.
Spa Associate
Planet Beach Spa
New Orleans, LA
04.2018 - 10.2018
- Delivered exceptional customer service by addressing client inquiries and providing product recommendations.
- Maintained cleanliness and organization of spa facilities to enhance customer experience and satisfaction.
- Assisted in scheduling appointments, optimizing staff resources, and ensuring efficient operations.
- Educated clients on spa services, treatments, and product benefits to promote wellness initiatives.
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Addressed client concerns or complaints diplomatically while providing solutions that ensured their continued patronage.
- Helped increase repeat bookings by following up with clients after their appointments to gather feedback and encourage future visits.
Education
Business Management
Delgado Community College
New Orleans, LA12-2027
High School Diploma -
Salmen High School
Slidell, LA05-2016
Skills
- Written Communication
- Customer Support
- Email and Chat Handling
- Problem Solving
- Typing
- Multitasking
- Time Management
- Data entry
- Appointment scheduling
- Payment processing
- Product knowledge
- Sales expertise
- Quality assurance
Certification
Microsoft Certified- 2016
Timeline
Call Center Representative
KW Call Center Services
08.2025 - Current
Customer Service Representative
Vida Health
06.2021 - 11.2023
Claims Specialist
AT&T
05.2021 - 10.2022
Spa Manager
Planet Beach Spa
09.2019 - 10.2020
Stay at Home Parent
Stay At Home Mom
08.2019 - Current
Spa Associate
Planet Beach Spa
04.2018 - 10.2018
Business Management
Delgado Community College
High School Diploma -
Salmen High School