Sohima Shah

• Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
• Enhanced spa revenue through upselling additional services and retail products during consultations.
• Performed various facial treatments for optimal skin health, including microdermabrasion, hydrafacial, and LED therapy.
• Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
• Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
• Consistently met or surpassed monthly sales goals.

. Fostered friendly, warm, and exceptional customer experience

• Flexibly worked evenings and weekends to maintain proper spa coverage. Covered appointments at 3 Woodhouse locations to prevent cancellations.

• Increased sales revenue by developing and maintaining strong relationships with key clients.
• Streamlined inventory management processes for more efficient order fulfillment and reduced backorders.
• Negotiated favorable pricing and payment terms with suppliers, improving profit margins for the company.
• Implemented a new sales forecasting system to better anticipate product demand and optimize inventory levels.

• Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
• Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
• Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
• Facilitated custom design consultations, guiding clients through the process from initial concept to final creation of unique jewelry pieces.