Somer Eckert
Cameron,La
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant
Johnson Bayou Rural Health
01.2015 - Current
- Administered basic medical necessities and treatments
- Assembled, operated, cleaned and properly stored medical equipment and accessories
- Assisted doctors and other care providers with any tasks that needed done
- Collaborated with other team members and care providers to assess a patients' health status and determine a course of action
- Communicated clearly and effectively with patients regarding their appointments and their health concerns
- Educated patients regarding their procedures or treatments
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations
- Measured patients' vital signs
- Performed a variety of administrative tasks for a medical office with over [number] regular patients
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Prepared and checked up on patient examination rooms
- Processed and organized medical billing and insurance information
- Readied patients to be seen by medical care provider
- Recorded all relevant medical data in a charting system
- Scheduled appointments and dealt with cancellations and scheduling changes
- Answered caller or visitor inquiries on a huge variety of topics
- Dealt with unhappy or belligerent customers with a calm voice and manner
- Ensured incoming and outgoing mail reached the appropriate destinations
- Found creative solutions to resolving diverse customer problems
- Juggled multiple tasks at the same time and completed them quickly
- Learned titles and job duties of all staff members so calls could be directed accurately, cutting down on customer frustration at multiple transfers
- Maintained a clean waiting room, watering plants and cycling out reading material
- Maintained well-groomed appearance as a company representative to reflect professional demeanor
- Used complicated, multiline phone system on a daily basis, often juggling multiple calls.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
Rural Carrier, United
10.2013 - 02.2014
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their available options and helped them select right service plans for their needs
- Collaborated with colleagues to discuss market information and strategies.
Professional Banker
Capital One
01.2004 - 09.2006
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their available options and helped them select right service plans for their needs
- Conducted market research to learn of current trends and to perform sales activities accordingly
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them
- Developed and implemented tailored service plans to needs of particular clients
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
- Evaluated the customers' needs and provided service options to meet their requirements
- Followed up with customers ensuring their satisfaction with their purchases
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
- Greeted customers and offered them assistance where possible
- Informed customers about current promotions and sales, encouraging them to take advantage.
Skills
- Treatment Room Preparation
- Preparing Summaries
- Vital Sign Monitoring
- Patient Admission
- Managing Medical Laboratory Equipment
- Patient Data Management Systems
- Supporting Daily Living Needs
- Flu Vaccinations
- Medical Billing and Coding
- Efficiency Improvement
- Patient Scheduling
- Skin Pricks
- Pulmonary Function Measurement
- Vitals Collection and Documentation
- Coordinating Drug Refills
- Patient Documentation
- Lab Specimens and Collections
- Logging Messages
- Cleaning and Sanitizing
- Sterilize Instruments
- Basic Laboratory Tests
- Medical Equipment Functionality
- Skin Tag Removal
- Dressing Removal
- Inventory and Supply Management
- Rapid Strep Testing
- Reading Comprehension
- Patient Chart Tracking
- Patient Health Information Access
- Active Learning
- HIPAA Compliance
- Administering Immunizations
- Social Perceptiveness
- Inventory Management
- Processing Specimens
- Payment Collection
- Specimen Collection
- Medical Histories and Vital Statistics
- Blood and Tissue Collection
- Proper Waste Disposal
- Collect Trash
- Completing Insurance Forms
- Updating Medical Records
- Clinical Applications
- Exam Room Preparation
- Healthcare Procedures
- Multi-Line Telephone System Operation
- Performing EKGs
- Operating EKG Equipment
- Injection Administration
- Pulse Oximetry
- Telephonic Triage
- Medical Records Management
- Venipuncture Expertise
- Injury Treatment
- Electronic Health Records
- EPIC EMR
- Computerized Maintenance Management Systems
- Answering Questions
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
Johnson Bayou Rural Health
01.2015 - Current
Rural Carrier, United
10.2013 - 02.2014
Professional Banker
Capital One
01.2004 - 09.2006
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