Sommer Randolph
Baton Rouge
Summary
Dynamic General Manager with a proven track record at America’s Best, excelling in staff management and customer relations. Spearheaded initiatives that boosted sales and enhanced employee satisfaction. Skilled in P&L management and training, consistently achieving goals while fostering a collaborative work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
America’s Best Contacts and Eyeglasses
04.2022 - Current
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Contact Lens Manager/ Assistant Manager
America’s Best Contacts & Eyeglasses
08.2014 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Terrebonne High School
Houma, LASkills
- Staff management
- Customer relations
- Training and development
- Inventory control
- Goal setting
- Consistently meets goals
- Administrative skills
- P&L management
- Schedule management
- Labor cost controls
- Performance improvement plans
- Workflow planning
- Multitasking
Certification
Level 2 Optometric Technicians
Timeline
General Manager
America’s Best Contacts and Eyeglasses
04.2022 - Current
Contact Lens Manager/ Assistant Manager
America’s Best Contacts & Eyeglasses
08.2014 - 04.2022
Terrebonne High School
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