Sondra Stokes
Lafayette
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
29
29
years of professional experience
Work History
General Manager
Stokes Tropicals LLC
09.1996 - Current
- Managed employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Provided exceptional customer service by addressing customers concerns promptly and professionally.
- Maintained standards of quality, timeliness, productivity and customer service.
Education
No Degree - Landscape Architecture/Design
LSU
Baton Rouge, LASkills
- Excellent communication skills
- Problem resolution
- Product and service knowledge
- Team player
- Time management
- Listening skills
- Create a positive customer experience
Timeline
General Manager
Stokes Tropicals LLC
09.1996 - Current
No Degree - Landscape Architecture/Design
LSU
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