Sonya Payne
New Orleans
Summary
Dynamic professional with extensive experience at Tulane Medical Center, excelling in scheduling coordination and customer service. Proven ability to enhance operational efficiency and ensure compliance with regulations. Skilled in cash handling and adept at problem-solving, consistently delivering exceptional patient experiences while maintaining professionalism and attention to detail.
Overview
30
30
years of professional experience
Work History
Cage Cashier Supervisor
Church Hill Downs Fairgrounds Race Course & Slots
New Orleans
09.2007 - Current
- Processed cash and ticket transactions for patrons with accuracy and efficiency.
- Managed cash drawers, maintaining balanced funds throughout shifts.
- Assisted customers with inquiries regarding betting rules and payout processes.
- Maintained clean and organized cashier station during operations.
- Collaborated with team members to deliver exceptional customer service.
- Monitored compliance with financial regulations and company policies consistently.
- Trained new cashiers on operational procedures and best practices.
- Resolved customer inquiries and complaints effectively to enhance satisfaction.
Medical Office Coordinator
Tulane Medical Center
New Orleans
06.2000 - 07.2025
- Coordinated patient scheduling for appointments and procedures to maximize efficiency.
- Assisted with billing by verifying insurance information and coding claims accurately.
- Communicated essential information about services and policies to patients.
- Organized office supplies, maintaining inventory levels and placing orders as necessary.
- Handled incoming calls, directing inquiries to relevant departments promptly.
- Delivered patient information, appointment results, and insurance details to staff for reporting.
- Cultivated relationships with specialists and referral sources regarding patient appointments.
- Conducted pre-registration interviews with new patients to ensure paperwork accuracy before visits.
Patient Appointment Coordinator
Tulane Medical Center
New Orleans
07.1995 - 02.2000
- Scheduled patient appointments using electronic health record systems while verifying insurance coverage and collecting co-payments.
- Managed patient inquiries, providing information about available services.
- Coordinated communication between medical staff and patients to address appointment needs.
- Maintained accurate patient records by updating appointment details regularly.
- Collaborated with healthcare providers to enhance scheduling efficiency.
- Handled cancellations and rescheduling requests in a timely manner.
- Ensured adherence to healthcare regulations throughout appointment processes.
- Worked with clinical staff and physicians to facilitate prompt service delivery.
Education
Some College (No Degree) - Medical Office Assistant
Bryman Vocational College
New Orleans, LA02-1995
High School Diploma -
Booker T. Washington
New Orleans, LA05-1986
Skills
- Cash handling and transaction reconciliation
- Customer service and support
- Scheduling coordination
- Compliance monitoring and gaming regulation
- Data entry and insurance verification
- Problem solving and attention to detail
- Effective communication and teamwork
- Professionalism and courtesy
- Jackpot payouts and money security
- Time management proficiency
- Banking procedures and cash transaction reporting
- Reliability and punctuality
- Multitasking abilities
References
References available upon request.
Timeline
Cage Cashier Supervisor
Church Hill Downs Fairgrounds Race Course & Slots
09.2007 - Current
Medical Office Coordinator
Tulane Medical Center
06.2000 - 07.2025
Patient Appointment Coordinator
Tulane Medical Center
07.1995 - 02.2000
Some College (No Degree) - Medical Office Assistant
Bryman Vocational College
High School Diploma -
Booker T. Washington
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