Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Vitrano

Meraux

Summary

Dynamic server with a strong work ethic and exceptional customer service experience at Wow Cafe and Wingery. Proven ability to enhance guest satisfaction and retention through effective complaint resolution and menu improvements. Skilled in cash handling and team collaboration, consistently delivering high-quality service in a fast-paced environment.

Overview

5
5
years of professional experience

Work History

Server

Wow Cafe and Wingery
01.2021 - Current
  • Delivered exceptional customer service, enhancing guest satisfaction and fostering repeat business.
  • Managed order accuracy and timely delivery, ensuring efficient dining experiences for patrons.
  • Trained new staff on menu items and service protocols, promoting consistent operational standards.
  • Collaborated with kitchen staff to streamline food preparation processes, reducing wait times during peak hours.
  • Handled cash transactions accurately, maintaining financial integrity and accountability at point of sale.
  • Resolved customer complaints promptly, improving overall dining experience and customer retention rates.
  • Implemented suggestions for menu improvements based on guest feedback, enhancing overall service offerings.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Bachelor of Nursing - Nursing

Delgado Community College
New Orleans, LA
05-2028

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Menu memorization
  • High volume dining
  • Team collaboration
  • Sales techniques

Timeline

Server

Wow Cafe and Wingery
01.2021 - Current

Bachelor of Nursing - Nursing

Delgado Community College
Sophia Vitrano