Sophia King Cano
Metairie, Louisiana
Summary
Dynamic and results-driven professional with extensive experience at Avion Hospitality, excelling in customer service and complaint resolution. Proven ability to enhance guest satisfaction through effective communication and menu memorization. Skilled in cash handling and maintaining cleanliness, consistently fostering a welcoming environment that encourages repeat business.
Professional in hospitality with thorough preparation for providing exceptional service. Skilled in customer engagement, multitasking, and maintaining clean and organized workspace. Strong focus on team collaboration and achieving results, ensuring adaptability with changing needs. Known for reliability, friendly demeanor, and ability to create welcoming environment.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Cocktail Server
Avion Hospitality
12.2025 - Current
- Provided prompt and courteous service to guests, ensuring a positive dining experience.
- Assisted in maintaining cleanliness and organization of bar and serving areas.
- Learned menu offerings and beverage options to accurately recommend selections.
- Collaborated with team members to efficiently manage high-volume service periods.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Supported inventory management by restocking supplies as needed during shifts.
- Maintained knowledge of safety protocols and health regulations within the workplace.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Maintained clean and organized bar area.
- Utilized social media platforms to promote upcoming events and specials, attracting larger customer base.
- Boosted sales during promotional events by effectively communicating special offers and recommendations to guests.
- Managed inventory of bar supplies and liquors to prevent stockouts, ensuring seamless operation during peak hours.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Cashier/Manager
Shell Gas
01.2023 - 03.2024
- Supervised daily cash handling and reconciliation procedures to ensure accuracy.
- Trained new cashiers on customer service protocols and operational systems.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Coordinated scheduling for staff to maintain optimal coverage during peak hours.
- Conducted regular audits of cash registers and transactions to identify discrepancies.
- Developed promotional displays that increased product visibility and boosted sales revenue.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Receptionist/Translator
NOELA Community Health Care
03.2021 - 03.2023
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records and managed confidential information with precision.
- Assisted in resolving patient inquiries, contributing to improved satisfaction rates.
- Developed strong relationships with patients, fostering a welcoming environment at the facility.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted spoken and written languages other than English and vice versa.
Behavioral Health Care Coordinator
NOELA Community Health Care
03.2021 - 03.2023
- Coordinated care plans with multidisciplinary teams to enhance patient outcomes.
- Developed and implemented treatment strategies tailored to individual patient needs.
- Monitored patient progress and adjusted care plans based on feedback and assessments.
- Provided training and mentorship to junior staff on best practices in behavioral health care coordination.
- Increased access to mental health services through effective case management and resource allocation.
- Maintained strict confidentiality in accordance with HIPAA and ethical guidelines, fostering trust between patients and care coordinator.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
Education
High School Diploma -
John Ehret High School
Bartaria, LA05-2016
Skills
- Customer service
- Cash handling
- Handling large groups
- Speed and efficiency
- Exceptional customer service
- Menu memorization
- Reliability and punctuality
- Cleaning and sanitization
- Safe food handling
- Payment processing
- Tableside service
- Food running
- Promoting specials
- Stress tolerance
- Reading body language
- POS system expertise
- Coordinating with bartenders
- Service prioritization
- Drink preparation expertise
- Patience and empathy
- Complaint resolution
- Menu presentation
- Strong communication skills
- Balancing trays
- Calculating tips
- Safety monitoring
- POS system operation
- ID verification
- Cleanliness and sanitation
- Accurate cash handling
- Knowledge of identification regulations
- Handling intoxicated guests
- Handling guest complaints
- Food station setup
- Conflict resolution
- Beverage making
- Order accuracy
- Bartending proficiency
- POS operation
- Hospitality and accommodation
- Glassware care
- Organization skills
- Telephone skills
- Time management
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling appointments
- File management
- Schedule management
- Phone etiquette
- Positive and professional
- Reception desk management
- Calm demeanor
- Punctual and reliable
- Basic math
- Word processing
- Fluent bilingualism
- Relationship building
Languages
English
Spanish
Bilingual or Proficient (C2)
Timeline
Cocktail Server
Avion Hospitality
12.2025 - Current
Cashier/Manager
Shell Gas
01.2023 - 03.2024
Receptionist/Translator
NOELA Community Health Care
03.2021 - 03.2023
Behavioral Health Care Coordinator
NOELA Community Health Care
03.2021 - 03.2023
High School Diploma -
John Ehret High School