Soulaxay Sengsavath
Vientiane,VTE
Summary
Seasoned Hotel Manager with a proven track record at Lisha Hotel Group, adept in strategic planning and analysis, and excelling in interpersonal communications. Successfully enhanced guest experiences through innovative marketing campaigns and efficient staff training, boosting occupancy rates significantly. Demonstrates exceptional leadership in hospitality, ensuring premier guest services and operational excellence.
Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Overview
18
18
years of professional experience
Work History
Hotel Manager
Lisha Hotel Group
Vang Vieng, Vientiane Province
02.2023 - Current
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
- Oversaw inventory management, ensuring adequate supplies while controlling costs.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Organized staff schedules, balancing workload and operational needs.
- Negotiated contracts with vendors and suppliers to secure advantageous terms.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Managed room allocations and bookings, optimizing occupancy and revenue.
- Built and maintained productive relationships with employees.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
Tour Manager
Lao Art Culture Tours
Luang Prabang, Luang Prabang
05.2018 - 01.2023
- Created promotional materials for upcoming tours to increase bookings.
- Supervised staff members by providing direction on tasks related to their job roles.
- Served as a point of contact between customers and other personnel involved in the tour operation.
- Organized and coordinated travel arrangements for group tours, including flights, hotels, and ground transportation.
- Conducted pre-tour meetings with clients to discuss expectations and plans.
- Entertained visitors and tourists with various props and signs to maximize engagement.
- Booked transportation, accommodation and adjacent services and made follow-up calls.
- Used knowledge of travel routes and destination sites to plan and coordinate tour itineraries.
- Coordinated daily operations of the tour team while traveling on-site.
- Resolved any customer complaints or issues that arose during the course of a trip.
Sales and Marketing Manager
Asia Reveal Tours
Luang Prabang, Luang Prabang
09.2006 - 04.2018
- Created and managed budgets for sales and marketing initiatives.
- Conducted market research and reported on competitors.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Developed partnerships with external organizations for joint promotions or collaborations.
- Created and distributed promotional materials to increase brand awareness.
- Implemented effective pricing strategies according to industry trends and customer segmentation criteria.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Collaborated with product development teams to create new products that meet customer demands.
Education
Bachelor of Arts - General Business Management
Europe-Asia Business College
Vientiane01-2004
Bachelor of Arts - English Language And Literature
National University of Lao
Vientiane08-2003
Skills
- VIP services
- Guest experiences
- Housekeeping oversight
- Office and staff streamlining
- Social media networking
- Dining reservations
- Guest services management
- Guest accommodations
- Strategic planning and analysis
- Employee development
- Interpersonal communications
- Food and beverage operations
- Rooms division management
- Guest complaint resolution
- Reservations management
- Employee performance reviews
- Guest relations management
- Property management systems
- Marketing expertise
- Travel coordination
- Hospitality
- Sales
- Marketing
- Staff training and development
Languages
Lao
First Language
English
Intermediate (B1)
B1
Chinese (Mandarin)
Beginner (A1)
A1
Vietnamese
Beginner
A1
References
References available upon request.
Timeline
Hotel Manager
Lisha Hotel Group
02.2023 - Current
Tour Manager
Lao Art Culture Tours
05.2018 - 01.2023
Sales and Marketing Manager
Asia Reveal Tours
09.2006 - 04.2018
Bachelor of Arts - General Business Management
Europe-Asia Business College
Bachelor of Arts - English Language And Literature
National University of Lao
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