Spencer Russell
HAMMOND
Summary
Dynamic professional with a proven track record at Batteries Plus Bulbs, excelling in customer service and team leadership. Skilled in inventory management and staff training, I enhance operational efficiency and drive sales growth. Adept at resolving customer inquiries, I foster loyalty and satisfaction while maintaining a well-organized store environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Batteries Plus Bulbs
Baton Rouge, LA
01.2023 - Current
- Managed daily store operations to ensure exceptional customer service and product availability.
- Trained and mentored new team members on company policies and procedures.
- Executed inventory management processes to maintain accurate stock levels and minimize losses.
- Analyzed sales data to identify trends and inform inventory decisions for improved profitability.
- Developed promotional displays to enhance product visibility and drive customer engagement.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Associate
UPS Customer Center
Baton Rouge, LA
04.2024 - 09.2024
- Assisted in daily operations by processing incoming and outgoing shipments efficiently.
- Supported team members by maintaining accurate inventory records using warehouse management systems.
- Adapted quickly to new technologies and procedures to enhance workflow efficiency.
- Collaborated with colleagues to resolve customer inquiries and improve service delivery.
- Designed engaging visual content for digital and print platforms using Adobe Creative Suite.
- Developed creative design for print materials, brochures, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
Mobile Repair Technician
Battery World
Baton Rouge, LA
01.2023 - 03.2023
- Diagnosed and repaired mobile devices, ensuring functionality and customer satisfaction.
- Utilized diagnostic tools to assess device issues accurately and efficiently.
- Assisted customers in selecting appropriate accessories and services, enhancing their experience.
- Maintained inventory of repair parts, ensuring availability for timely service delivery.
Education
Associate Of Fine Arts - Visual Communications Graphic Design
Delgado Community College
New Orleans, LA05.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff training and development
- Task delegation
- Staff supervision
Accomplishments
Certified in wise 1 and wise 2
Certified Samsung and Apple tech
Certified in dolphin 2 key fob program and cutter
One customer service of the month award three times in a row
Certification
Certified Apple and Samsung repair
Certified wise one wise 2 mobile technician
Certified Adobe pro designer
Timeline
Associate
UPS Customer Center
04.2024 - 09.2024
Assistant Manager
Batteries Plus Bulbs
01.2023 - Current
Mobile Repair Technician
Battery World
01.2023 - 03.2023
Associate Of Fine Arts - Visual Communications Graphic Design
Delgado Community College