Spenser Wells
WEST MONROE
Summary
Compassionate Funeral Director with extensive experience at Griffin Funeral Home, adept at coordinating personalized funeral services and ensuring regulatory compliance. Recognized for exceptional customer response and empathetic communication, I excel in body preparation and funeral planning, consistently enhancing client satisfaction and honoring the unique legacies of the deceased.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Funeral Director
Griffin Funeral Home
08.2017 - Current
- Learned and adhered to safety protocols for handling and preparing remains.
- Assisted in coordinating funeral services, ensuring all details aligned with family preferences.
- Supported preparation of documentation required for funeral arrangements.
- Engaged with families to gather essential information compassionately and respectfully.
- Organized transportation logistics for deceased individuals to ensure timely arrivals.
- Maintained cleanliness and organization of facilities to support daily operations.
- Shadowed experienced directors to understand best practices in funeral service delivery.
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Picked up deceased at private homes, hospitals and county morgues.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Drafted and published multiple obituaries per week on behalf of families served.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Secured and filed burial permits and made funeral arrangements.
- Coordinated transportation logistics for timely arrival of deceased to final resting place.
- Communicated with insurance companies to secure death benefits for payment of services.
- Continuously updated industry knowledge by attending professional workshops, conferences, and seminars.
- Responded to emergency calls with sensitivity and professionalism, offering immediate support during times of need.
- Customized funeral services to reflect unique lives of deceased, ensuring their legacy was honored and remembered.
- Conducted pre-planning consultations, assisting individuals in making informed decisions about their own or loved one's final arrangements.
- Streamlined operational processes, leading to more efficient and cost-effective service delivery.
- Advocated for needs and wishes of bereaved families, ensuring their voices were heard and respected throughout planning process.
- Oversaw maintenance and aesthetic appeal of funeral home facilities and vehicles, ensuring respectful and welcoming environment.
- Maintained meticulous records in compliance with state regulations, ensuring legal and ethical standards were met.
- Coordinated with multiple vendors to ensure seamless execution of funeral arrangements for diverse ceremonies.
- Built strong relationships with local clergy, cemeteries, and other funeral service providers, facilitating smooth coordination of services.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Completed death certificates, burial permits and other legal documents for families.
- Helped families select funeral and burial details from range of available options.
- Worked with cemeteries to schedule grave opening and closing.
- Managed timing of floral deliveries for multiple services per day.
Education
Bachelor of Science - General Studies
McNeese State University
Lake Charles, LA12-2015
Skills
- Compassionate communication
- OSHA regulations
- Pricing structures
- Regulatory compliance
- Cremation services
- Empathetic
- Funeral planning
- Body preparation
- Customer response
- Valid [state name] driver's license
- Cremations
- Legal compliance
- Life insurance
- Obituary writing
- Funeral arrangements
- MS word, excel, and outlook
- Funeral home services
- Service sales
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Funeral service coordination
- Organizational skills
- Active listening
- Adaptability and flexibility
- Remains preparation
- Professional ethics
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Public speaking
- OSHA standards
- Record keeping
- Written communication
- Professional demeanor
- Casket selection
- Death certificate processing
- Funeral service management
- Guest ushering
- Sell products
- Postmortem care
- Biohazard management
Certification
- Licensed Funeral Director
- Licensed Crematory Operator
Timeline
Funeral Director
Griffin Funeral Home
08.2017 - Current
Bachelor of Science - General Studies
McNeese State University