Spirit Minot
New Orleans
Summary
Dynamic professional with extensive experience in customer service and equipment operation, notably at Beverage Control Technology. Excelled in enhancing customer experiences and reducing costs, leveraging skills in incident management and responsible alcohol service. Proven track record of driving product and service improvements through meticulous attention to detail and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Drink Runner
Bourbon House
05.2024 - 12.2024
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Prepared hot coffee and tea according to customer requests.
- Ran drinks to each guest.
Line Technician
Beverage Control Technology
06.2023 - 03.2024
- Maintained, cleaned and operated draft equipment.
- Inspected all products for quality and optimum performance.
- Performed minor repairs on equipment.
- Documented all operations and managed communication with team members and estaurant management.
Operation Specialist
United States Navy, USN
08.2020 - 03.2023
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Observed packing operations to verify conformance to specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Assisted flight marshall with flight line safety.
Online Personal Shopper
Walmart
08.2019 - 12.2019
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Education
High School Diploma -
Parkview High School
Lilburn, GA05-2019
Skills
- Handling customer complaints
- Upselling and cross selling
- Cash handling expertise
- Excellent customer service
- Table setting and bussing
- Equipment operation
- Drink order management
- Professional appearance
- Hospitality and accommodation
- Salesmanship
- Drink recommendations
- Responsible alcohol service
- Order accuracy
- Cost reduction
- Incident management
Timeline
Drink Runner
Bourbon House
05.2024 - 12.2024
Line Technician
Beverage Control Technology
06.2023 - 03.2024
Operation Specialist
United States Navy, USN
08.2020 - 03.2023
Online Personal Shopper
Walmart
08.2019 - 12.2019
High School Diploma -
Parkview High School
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