STACCY MILTON

Responded to customer inquiries via phone, email, and chat, ensuring prompt resolution.

• Maintained detailed records of customer interactions and transactions for future reference.
• Facilitated communication between members and providers to expedite claims processing.
• Addressed client demands through effective liaison efforts with various departments.

• Communicated with a high volume of customers by phone, live chat and email, an average of 60-80 interactions daily.
• Investigated and resolved accounting, service and delivery concerns.
• Assisted customers with tracking deliveries, issuing refunds and credits when needed.
• Responded to customer requests for products, services, and company information.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Delivered prompt service to prioritize customer needs.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Established plans and payoffs for customers' loans, prioritizing control of overall costs.
• Proactively identified solutions for customers experiencing credit issues.
• Explained very technical financial information to applicants in easy to understand language.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Developed and maintained relationships with customers, lenders and other third parties.
• Negotiated loan terms and conditions with customers to secure best deal.
• Assisted customers with completing loan applications and other paperwork.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
• Handled and counted currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; was also responsible for bank deposits or bank pick-ups.