Stacey Phelps
6016 Becker St. Marrero
Summary
Knowledgeable MHS and Director with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.
Overview
19
19
years of professional experience
Work History
Director
Nu Vision Behavioral Health LLC.
07.2017 - Current
- Evaluated program effectiveness using key performance indicators, identifying areas for improvement and implementing necessary changes.
- Coordinated outreach efforts within the community to raise awareness about available mental health services provided by the organization.
- Developed strong relationships with community partners, enhancing referral networks and increasing access to mental health resources for patients.
- Documented client progress in confidential files.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
Mental Health Specialist
Advanced Therapeutic Services
01.2015 - 12.2017
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
- Communicated with clients to develop social and psychiatric observations.
- Documented client progress in confidential files.
- Increased patient satisfaction by maintaining a therapeutic environment tailored to individual needs and preferences.
Field Supervisor/Mental Health Specialist
Harper's Counseling & Family Therapy
11.2014 - 12.2016
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
Mental Health Specialist
Holistic Mental Health Rehabilitation
03.2010 - 11.2014
- Communicated with clients to develop social and psychiatric observations.
- Documented client progress in confidential files.
- Provided clients with recommendations to community resources.
- Developed strong relationships with community partners, enhancing access to additional resources and support services for patients.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
Team Leader
Louisiana Spirit
10.2005 - 03.2011
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Education
High School Diploma -
Francis T. Nicholls
New Orleans, LA05-1983
Skills
- Service Orientation
- Monitoring
- Judgment and Decision Making
- Learning Strategies
- Clerical
- Speaking
- Critical Thinking
- Complex Problem Solving
- Management of Personnel resources
- Administration and Management
Timeline
Director
Nu Vision Behavioral Health LLC.
07.2017 - Current
Mental Health Specialist
Advanced Therapeutic Services
01.2015 - 12.2017
Field Supervisor/Mental Health Specialist
Harper's Counseling & Family Therapy
11.2014 - 12.2016
Mental Health Specialist
Holistic Mental Health Rehabilitation
03.2010 - 11.2014
Team Leader
Louisiana Spirit
10.2005 - 03.2011
High School Diploma -
Francis T. Nicholls
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