Stacie Smith
Abita Springs
Summary
Dynamic hospitality professional with extensive experience at La Carreta Restaurant, excelling in customer service and staff training. Proven ability to enhance guest satisfaction through effective conflict resolution and operational management. Skilled in point-of-sale systems and fostering strong relationships, consistently driving repeat business and improving service quality. I do my best to always maintain a positive attitude and support everyone on my team however I can!
Overview
11
11
years of professional experience
Work History
Server/Bartender
La Carreta Restaurant
10.2023 - 10.2025
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure accurate order delivery.
- Maintained cleanliness and organization of dining area during shifts.
- Assisted in training new servers on restaurant procedures and standards.
- Managed multiple tables efficiently while maintaining guest satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Demonstrated adaptability by handling diverse customer requests and feedback.
- Enhanced menu knowledge to provide informed recommendations to guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
FOH Manager
Fat Spoon Cafe
09.2018 - 07.2023
- Supervised daily front-of-house operations to ensure exceptional customer service.
- Trained and mentored staff on service standards and café protocols.
- Implemented operational efficiencies to streamline workflow during peak hours.
- Conducted inventory management and ordering to maintain adequate stock levels.
- Assisted in financial reporting, including cash handling and end-of-day reconciliation.
- Collaborated with kitchen staff to synchronize food presentation and service timing.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Developed staff schedules to optimize coverage and enhance service delivery.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
Barista
CC’s Coffee
07.2020 - 11.2021
- Prepared high-quality espresso beverages to meet customer preferences
- Maintained cleanliness and organization of workspace and equipment
- Provided exceptional customer service, addressing inquiries efficiently
- Operated point-of-sale system, processing transactions accurately
Server/Bartender
Impastato Cellars
03.2016 - 12.2018
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bar Manager
Lagers International Ale House
04.2015 - 07.2018
- Managed daily bar operations, ensuring smooth service and customer satisfaction.
- Trained staff on beverage preparation and service standards to enhance team performance.
- Developed cocktail menus based on seasonal ingredients, enhancing customer experience.
- Oversaw inventory management, optimizing stock levels to minimize waste and reduce costs.
- Coordinated promotional events to increase bar visibility and attract new clientele.
- Implemented staff scheduling strategies to meet peak service demands efficiently.
- Ensured compliance with health and safety regulations for a safe drinking environment.
- Engaged with customers to gather feedback and improve service quality continuously.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Bartender
B&B Staffing
10.2014 - 12.2015
- Mixed and served beverages according to standard recipes and customer preferences
- Maintained cleanliness and organization of bar area for efficient service
- Assisted in training new staff on cocktail preparation and customer interaction
- Engaged with customers to enhance satisfaction and promote repeat business
Education
High School Diploma -
Fontainebleau High School
Mandeville, LA12.2013
Skills
- Customer service
- Point-of-sale systems
- Staff training
- Inventory management
- Conflict resolution
- Operations management
- Food safety compliance
- Beverage preparation
- Team leadership
- Financial reporting
- Time management
- Quality assurance
- Relationship building
- Sanitation practices
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Hospitality service expertise
- Cleanliness standards
- Menu memorization
- Team collaboration
- Order accuracy
- Performance improvement
Languages
Spanish
Professional Working
Timeline
Server/Bartender
La Carreta Restaurant
10.2023 - 10.2025
Barista
CC’s Coffee
07.2020 - 11.2021
FOH Manager
Fat Spoon Cafe
09.2018 - 07.2023
Server/Bartender
Impastato Cellars
03.2016 - 12.2018
Bar Manager
Lagers International Ale House
04.2015 - 07.2018
Bartender
B&B Staffing
10.2014 - 12.2015
High School Diploma -
Fontainebleau High School