Stacy Johnston
PLAIN DEALING
Overview
16
16
years of professional experience
Work History
Delivery Partner- Customer Service Rep
Gemini Drilling Solutions
PLAIN DEALING
04.2022 - Current
- Provided exceptional customer support through phone and email communications.
- Resolved customer inquiries and issues with professionalism and empathy.
- Educated customers on product features and troubleshooting techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Managed inventory of parts in the delivery vehicle efficiently.
- Assisted customers with inquiries regarding parts and services provided.
- Maintained accurate records of deliveries and receipts for tracking purposes.
- Coordinated shipments and deliveries to ensure timely arrivals at multiple locations.
- Collaborated with vendors to maintain strong relationships and negotiate terms.
Sales and Customer Service Rep./Small Business Owner
J&S Crispy Donut LLC
Plain Dealing
10.2018 - Current
- Oversaw inventory management to ensure fresh ingredients availability.
- Coordinated marketing efforts to promote special events and promotions.
- Handled customer inquiries and resolved complaints effectively.
- Implemented cost-control measures to optimize operational efficiency.
- Established vendor relationships for quality ingredient sourcing.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed legal documents related to business operations.
Owner/Photographer
Country Strong Photography
PLAIN DEALING
01.2010 - Current
- Developed and implemented marketing strategies to attract customers.
- Managed photography projects from concept to completion.
- Collaborated with clients to understand their vision and requirements.
- Oversaw scheduling and logistics for photo shoots.
- Developed and maintained relationships with vendors and suppliers.
- Implemented quality control procedures for all photographic work.
- Coordinated marketing efforts to promote photography services effectively.
- Attended trade shows and conferences related to the field of photography in order to network with peers or discover new technologies.
- Ensured that all equipment was properly maintained and calibrated for optimal performance at all times.
- Oversaw post-production processes such as retouching photos or creating special effects as required by clients.
- Maintained a library of digital images and provided access to staff members when needed.
- Scheduled meetings with clients to discuss project objectives, timelines, deliverables, pricing.
- Designed lighting setups for both indoor and outdoor shoots according to client specifications.
- Coordinated with editors and designers on the production of photos for print and digital media.
- Organized photo shoots with clients, models, makeup artists, stylists, and other professionals as needed.
- Edited photos using Adobe Photoshop software to enhance quality or adjust size and formatting requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Edited high-resolution images for print and digital publications.
- Managed color correction and image retouching using industry-standard software.
Education
High School Diploma -
Marion High School
Marion, AR05-1996
Some College (No Degree) - Photography, Photo Journalism
Texarkana College
Texarkana, TXSkills
- Customer service
- Inventory management
- Delivery coordination
- Record keeping
- Parts sourcing
- Client relationship management
- Photo editing
- Photography techniques
- Image retouching
- Customer relationship management
- Problem solving
- Time management
- [Equipment] operation
Timeline
Delivery Partner- Customer Service Rep
Gemini Drilling Solutions
04.2022 - Current
Sales and Customer Service Rep./Small Business Owner
J&S Crispy Donut LLC
10.2018 - Current
Owner/Photographer
Country Strong Photography
01.2010 - Current
High School Diploma -
Marion High School
Some College (No Degree) - Photography, Photo Journalism
Texarkana College