Hello, I am Starlander, I am a Customer Service Representative who is dedicated into bringing top-notch skills in oral and written communication. I'm offering abilities in customer service and call management, with experience in diagnosing issues and resolving customer complaints efficiently. Skilled in active listening and time management to enhance customer satisfaction. Strong focus on quality control and data entry to manage interactions effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
HD Supply Home Improvement Solutions
Grapevine
07.2024 - 01.2025
Resolved customer inquiries using CRM systems and effective communication techniques.
Guided customers through technical issues, ensuring clear understanding and timely solutions.
Collaborated with team members to improve customer service processes and workflows.
Customer Service Representative
At&T
Shreveport
03.2023 - 08.2024
Troubleshot and diagnosed a variety of issues such as poor airflow or insufficient cooling.