Summary
Overview
Work History
Education
Skills
Timeline
Generic

Starlander Morris

Shreveport

Summary

Hello, I am Starlander, I am a Customer Service Representative who is dedicated into bringing top-notch skills in oral and written communication. I'm offering abilities in customer service and call management, with experience in diagnosing issues and resolving customer complaints efficiently. Skilled in active listening and time management to enhance customer satisfaction. Strong focus on quality control and data entry to manage interactions effectively.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

HD Supply Home Improvement Solutions
Grapevine
07.2024 - 01.2025
  • Resolved customer inquiries using CRM systems and effective communication techniques.
  • Guided customers through technical issues, ensuring clear understanding and timely solutions.
  • Collaborated with team members to improve customer service processes and workflows.

Customer Service Representative

At&T
Shreveport
03.2023 - 08.2024
  • Troubleshot and diagnosed a variety of issues such as poor airflow or insufficient cooling.
  • Worked with coworkers to complete tasks.
  • Analyzed customer requirements, identified potential solutions.
  • Answered constant flow of customer calls with minimal wait time.
  • Clarified customers issues and determined root cause of problems to resolve product or service complaints.

Customer Service Representative

General Dynamics Information Technology
Shreveport
06.2021 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Updated account information to maintain customer records.
  • Activity listened to customer, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait time.

Customer Service Representative

Teleperformance
Shreveport
02.2019 - 06.2021
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Answered constant flow of customer calls with minimal wait time.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

High School Diploma -

Captain Shreve High School
Shreveport, LA
05.2016

Skills

  • Customer service
  • Active listening
  • Time management
  • Data entry
  • Call Management
  • Quality Control
  • Account Updating
  • Prioritization

Timeline

Customer Service Representative

HD Supply Home Improvement Solutions
07.2024 - 01.2025

Customer Service Representative

At&T
03.2023 - 08.2024

Customer Service Representative

General Dynamics Information Technology
06.2021 - 09.2023

Customer Service Representative

Teleperformance
02.2019 - 06.2021

High School Diploma -

Captain Shreve High School
Starlander Morris