Stasia A. Charles
Slidell,LA
Summary
Motivated psychology student with experience in case management, customer service, and client support. Skilled in handling high-volume calls and emails, managing sensitive client records, and guiding clients through complex processes. Proficient in Microsoft Office Suite, Excel, Outlook, and documentation systems. Recognized for strong communication, adaptability, and problem-solving skills with a proven ability to deliver exceptional client experiences.
Knowledgeable customer service skills with a solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Case Manager
Trajecor Disability
01.2024 - Current
- - Manage Social Security disability claims and client case files.
- - Handle high-volume inbound and outbound calls to assist clients with forms, appeals, and documentation.
- - Communicate with Social Security offices and clients to verify and resolve pending requirements.
- - Review and organize medical and legal documents for accuracy and compliance.
- - Utilize Microsoft Excel and Outlook for case tracking, scheduling, and correspondence.
Research Desk Assistant
University of Southern Mississippi
01.2021 - 01.2023
- - Assisted patrons with research support and technology, including computers, printers, and scanners.
- - Guided users through database search results, ensuring they could locate and access resources.
- - Maintained records, directed patrons to essential resources, and upheld library policies.
Customer Service Representative
Savoir-Faire Call Center
01.2020 - 01.2023
- - Assisted customers with inquiries, resolving issues with professionalism and efficiency.
- - Handled high call volumes and maintained service level expectations.
- - Developed strong communication and conflict resolution skills while providing excellent client support.
Education
Bachelor of Social Science - Psychology
University of Southern Mississippi (USM)
Hattiesburg, MSSkills
- - Client Experience & Customer Support
- - Case Management & Claims Processing
- - High-Volume Call & Email Handling
- - Microsoft Office Suite (Excel, Outlook, Word)
- - CRM Systems & E-Signature Software (similar experience)
- - Document Review & Compliance
- - Communication & Problem-Solving
- - Attention to Detail & Organization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 7 in the development of disability claims.
Timeline
Case Manager
Trajecor Disability
01.2024 - Current
Research Desk Assistant
University of Southern Mississippi
01.2021 - 01.2023
Customer Service Representative
Savoir-Faire Call Center
01.2020 - 01.2023
Bachelor of Social Science - Psychology
University of Southern Mississippi (USM)