Stella Okewu
Lagos
Summary
Dynamic Passenger Service Assistant with Nigeria Aviation Handling Company, skilled in Customer Experience Management and Passenger Handling. Enhanced boarding efficiency through streamlined procedures and delivered exceptional service, resolving inquiries swiftly. Committed to safety and hygiene, ensuring a positive travel experience while maintaining high standards
Overview
13
13
years of professional experience
Work History
Passenger Service Assistant
Nigeria Aviation Handling Company
01.2015 - Current
- Provided exceptional customer service to passengers, ensuring a positive travel experience.
- Assisted in baggage handling and processing, maintaining efficient workflow at check-in counters.
- Coordinated with airline staff to resolve passenger inquiries and issues promptly.
- Implemented streamlined procedures for boarding processes, enhancing overall efficiency.
NATIONAL YOUTH SERVICE CORP
ACHIEVER DYNAMICS SCHOOL, IJU
03.2014 - 03.2015
Cabin Cleaner
Nigeria Aviation Handling Company
10.2012 - 01.2015
- Maintained cleanliness and hygiene standards throughout aircraft cabins.
Education
Higher National Diploma - Business Administration And Management
Benue State Polytechnic
Ugbokolo, Benue State05-2013
Senior School Certificate Examinatio - Art Class
Community High School
Etutekpe, Kogi State06-2003
St Theresa Primary School
Makurdi, Benue08-1995
Skills
Customer Experience Management
Passenger Handling & Procedure
Safety Management System
Timeline
Passenger Service Assistant
Nigeria Aviation Handling Company
01.2015 - Current
NATIONAL YOUTH SERVICE CORP
ACHIEVER DYNAMICS SCHOOL, IJU
03.2014 - 03.2015
Cabin Cleaner
Nigeria Aviation Handling Company
10.2012 - 01.2015
Higher National Diploma - Business Administration And Management
Benue State Polytechnic
Senior School Certificate Examinatio - Art Class
Community High School
St Theresa Primary School