Stephanie Akins
Buras
Summary
Dynamic professional with a proven track record in managing inquiries and delivering exceptional support. Strong interpersonal skills, effective communication, and problem-solving abilities that facilitate swift issue resolution, ensuring high service satisfaction. Committed to fostering positive relationships and enhancing the overall customer experience, contributing to a rewarding and productive work environment. Eager to leverage expertise in a challenging role that values dedication and proactive service delivery.
Overview
23
23
years of professional experience
Work History
Member Service Rep, Lifeguard, Swim Instructor and Group Fitness Instructor
Buras, YMCA
02.2024 - 09.2025
- Delivered exceptional customer service, addressing member inquiries, creating new accounts and resolving issues efficiently.
- Lead group fitness classes, taught swim lessons, and served as a Lifeguard responsible for maintaining the pool and pool staff scheduling.
Managing Owner
Family farm, retail store & carry out restaurant
10.2020 - 09.2023
- Oversaw daily operations of farm, retail store, and restaurant to ensure smooth functionality.
- Developed strategic marketing plans to enhance brand visibility and customer engagement.
- Managed inventory systems for efficient stock control across multiple business sectors.
- Led staff training programs to improve service quality and operational efficiency.
- Implemented cost-saving measures that optimized resources and reduced waste.
- Fostered relationships with local suppliers to enhance product offerings and support community engagement.
Operations Coordinator
Westport Orange Shipyard
04.2019 - 09.2020
- Coordinated daily operational activities to ensure timely project completion and adherence to quality standards.
- Managed materials and worked with local suppliers to procure materials timely and efficiently.
- Coordinated and scheduled inspections with the US Coast Guard and ensured proper completion of necessary documentation.
- Coordinated cross-departmental communication to streamline project workflows and enhance operational efficiency.
Fire Watch
Tri State & Consolidated
01.2018 - 10.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Gulf Coast Office Manager
Alliance Tank Co.
10.2016 - 09.2017
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
- Managed vendor relationships, negotiating contracts for office supplies and services.
- Streamlined communication processes, fostering collaboration among departments and teams.
- Coordinated scheduling, meetings, and events to optimize time management for executives.
- Maintained comprehensive filing system, ensuring easy access to critical documents and records.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Managing owner of delivery company and executive management and event planning company
Self Employed
05.2015 - 10.2016
- Developed and executed strategic business plans to enhance operational efficiency and market presence.
- Managed financial forecasting, budgeting, and expense control to ensure profitability and sustainability.
- Oversaw all aspects of daily operations, ensuring compliance with industry standards and regulations.
- Prepared comprehensive meeting agendas and minutes, facilitating clear communication across teams.
- Coordinated logistics for monthly and annual events, ensuring seamless execution from inception to conclusion.
Radiology Coding and IT Supervisor
Tract Radiology
07.2002 - 05.2015
- Led IT team in implementing system upgrades and maintenance schedules.
- Trained and mentored team members to enhance productivity and maintain quality control measures.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations to identify areas for improvement and provide constructive feedback.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Bachelor of Arts - Psychology, Mental Health Emphasis, Criminal Justice
Northeastern State University
Tahlequah, OklahomaOil & Gas Health & Safety Professional - undefined
OSH Academy
Skills
- Certified in CPR
- Certified group fitness instructor
- Customer service
- Business operations management
- Operational efficiency enhancement
- Strategic development
- Material sourcing
- Vendor management
- Team leadership
- Financial transactions
- Relationship building
- Document processing
Timeline
Member Service Rep, Lifeguard, Swim Instructor and Group Fitness Instructor
Buras, YMCA
02.2024 - 09.2025
Managing Owner
Family farm, retail store & carry out restaurant
10.2020 - 09.2023
Operations Coordinator
Westport Orange Shipyard
04.2019 - 09.2020
Fire Watch
Tri State & Consolidated
01.2018 - 10.2018
Gulf Coast Office Manager
Alliance Tank Co.
10.2016 - 09.2017
Managing owner of delivery company and executive management and event planning company
Self Employed
05.2015 - 10.2016
Radiology Coding and IT Supervisor
Tract Radiology
07.2002 - 05.2015
Oil & Gas Health & Safety Professional - undefined
OSH Academy
Bachelor of Arts - Psychology, Mental Health Emphasis, Criminal Justice
Northeastern State University
COMMUNICATION
Organized conferences, lead training sessions, interfaced with vendors, customers, government officials and nonprofits
LEADERSHIP
Served on multiple Board of Directors in every officer position, mentored and developed staff to reduce turnover, implemented numerous new programs
ABOUT
- HONEST AND RELIABLE
- DEDICATED AND RESPONSIBLE