Stephanie Cox
Shreveport
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Office Manager/Purchasing Officer
Superior Builders LLC
04.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Assistant Property Manager- Accounts Payable/Receivable
Fairfield Property Management
07.2021 - 04.2022
- Company Overview: This is a 286 unit Luxury Multi-Family (HUD Reac) Property with three Phases and a Staff of eight Employees
- In this position, I am responsible for all Accounts Receivables
- This entails receiving all invoices, 'Coding' the invoices to be paid out of the correct account allocated in our annual budget as well as researching that all charges are correct and a check is to be cut to pay balances owed
- For a property of this size, we receive upwards of 150 invoices per month, including recurring
- I also am responsible for processing all payments to our property which entails remote bank deposits to the proper accounts
- Performing weekly Bank Account Reconciliations for all 3 Phases and their separate accounts
- As well as performing multiple required monthly reports
- I am also responsible for inspecting all Move-In's to ensure the highest standard is being provided to the potential resident as well as ensuring the apartment will pass the HUD Reac standards
- I also inspect and process all Move-Out Statements which charge the prior tenant for any damages, cleaning fees as well as upholding the Lease Agreement Standards in regards to Reletting Fees and if any Improper Notice fees shall be charged
- I assign a Work Order Priority List that is in compliance with Corporate Policy to ensure all work requests are completed in a timely manner and are in order of importance
- I also place and keep track of all orders that are needed for the property
- This requires basic knowledge of maintenance procedures and tools
- I approve Employee Time Cards for our Property
- I also perform Evictions and hold the required Power of Attorney for the Property
- I schedule any outside vendors needed
- Any Resident issues are escalated to me first to be resolved
- I pride myself in maintaining professional rapport with my Residents and/or Potential Residents as well ensure that the Fair Housing Act is in the forefront of myself and our staff's minds
- This is a 286 unit Luxury Multi-Family (HUD Reac) Property with three Phases and a Staff of eight Employees
Assistant Property Manager
The Fortis Group
01.2020 - 06.2021
- Company Overview: This is a Luxury 186 Unit Multi-Family Property
- This Property was at a quarter occupied at the time of renovation resulting in a 'Lease-Up' project
- This position entailed all aspects of Property Management
- I held, with a proven record, the top position, out of five complexes across the southern region for leasing as well as lead to lease conversion
- This position included Office Management, Resident Retention and Keeping Occupancy Standards up to par, Scheduling Vendors, Basic Maintenance Knowledge, Staff Management as well as Account Receivables and Monthly Reporting to the Owners
- I was in charge of marketing for this property
- This included keeping all information up-to-date with our advertising partners, keeping the community engaged in our Facebook page, and visiting the local businesses to boost property awareness within the community
- Managing and auditing work orders with Maintenance staff to ensure fast-acting service and completion for resident satisfaction
- Month End Close-Outs
- Planning and executing all events for the property
- This is a Luxury 186 Unit Multi-Family Property
- This Property was at a quarter occupied at the time of renovation resulting in a 'Lease-Up' project
Assistant to The CEO
Holcomb & Associates
09.2015 - 01.2020
- Coordinate with Pilots and Salesmen to coincide available flight plans and desired meeting/presentation schedules
- Then hold all employees accountable to weekly schedules made
- Consult with company Web Designer to ensure desired logos, websites and marketing material are up to CEO's ideas and standards before the final sign off
- Develop job postings and interview potential employees for various positions
- Train office staff on proper telephone etiquette, as well as quick and prompt response time to business inquiries and proper escalation procedures to ensure every client and potential client are given efficient and individualized attention and daily tasks are completed
- Arrange and manage all travel needs for the company
- Attend National Conventions to be a face for the company while building dealer relationships, ultimately allowing our salesmen to infiltrate the dealership in a professional sense to gain their business
Regional Account Manager
Cellular Sales
01.2013 - 01.2016
- On a rotating schedule manage various locations and daily transactions as well as insure all available profits were maximized
- Open and close the stores daily while maintaining inventory and managing cash flow and daily deposits
- Promoted self via local Business Networking Groups and community outreach
- On call 24/7 with company cell for client interactions and/or to schedule needed appointments and also colleague questions
- Train new incoming employees on company interfaces and point of sale systems as well as practices and procedures and ultimately successful selling tactics
Account Acquisitions
Pay Day Support Center
01.2011 - 01.2012
- Acquire new accounts via inbound calls and provided internet leads
- Maintain weekly quotas
- Follow each state's individual strict banking laws to advise my clients properly and effectively
Front Desk Associate
Quality Inn and Suites
01.2008 - 01.2009
- This was a job I held during high school
- Greeting guests upon check in
- Selling available rooms
- Keeping up the proper paperwork and reporting
Education
Some college -
Skills
- Logistics
- Customer Relations
- Scheduling and calendar management
- Bookkeeping
- Payroll and budgeting
- Employee Training
- Sales Operations
- Property Management
- Excellent multi-tasking ability
- Accounts Receivable
- Office Management
- Executive Support
- Information confidentiality
- Travel Coordination
- Advanced MS Office Suite
Nmlslicense
2437751
Timeline
Office Manager/Purchasing Officer
Superior Builders LLC
04.2022 - Current
Assistant Property Manager- Accounts Payable/Receivable
Fairfield Property Management
07.2021 - 04.2022
Assistant Property Manager
The Fortis Group
01.2020 - 06.2021
Assistant to The CEO
Holcomb & Associates
09.2015 - 01.2020
Regional Account Manager
Cellular Sales
01.2013 - 01.2016
Account Acquisitions
Pay Day Support Center
01.2011 - 01.2012
Front Desk Associate
Quality Inn and Suites
01.2008 - 01.2009
Some college -
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