Stephanie Gagliano
Lacombe
Summary
Audit professional prepared for role requiring high standards and results-driven approach. Extensive experience in managing audit processes and ensuring compliance with industry regulations. Proven track record of effective team collaboration and adaptability to changing requirements. Key skills include risk management, audit planning, and regulatory compliance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Audit Coordinator
LCI Worker's Comp
07.2023 - Current
- Supported premium audits with expert assistance and coordination.
- Ensured compliance with industry regulations, reducing potential fines and penalties for the organization.
- Improved audit accuracy with meticulous record-keeping and attention to detail.
- Maintained up-to-date knowledge of accounting principles, GAAP guidelines, and regulatory changes affecting company''s industry sector through continuous professional development activities.
- Monitored emails, phone calls and incoming mail correspondence for all members
- Processed both regular and non-compliant audits daily
- Attached all payroll documentation into the company software daily
Claims Service Representative
LCI Worker's Comp
04.2019 - 07.2023
- Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
- Actively contributed ideas during team meetings aimed at enhancing overall department efficiency and effectiveness.
- Demonstrated strong negotiation skills in settling disputes between insured parties and third-party claimants fairly while protecting company interests.
- Took in medical and indemnity claims by phone, fax and email
- Sorted, stamped and processed all medical bills for claimants
- Printed, stuffed and mailed out weekly checks for claimants
- Worked closely with adjusters to determine best plan of action for each case
- Assigned nurse case managers to the appropriate claims
- Monitored emails, faxes and phones daily
Insurance Verification Specialist
Diagnostic Imaging Services
04.2014 - 04.2019
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Contacted patients to make them aware of their copays at time of service
- Instructed patients on prep for radiology testing
- Managed multi-lined phone
- Handled email/faxes daily
Chiropractic Assistant
Cupp Chiropractic Clinic
09.2012 - 04.2014
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Developed X-Rays for office use
- Guided patients through Chiropractic appointed exercises and therapies
Receptionist
Family Medical Center
10.2011 - 10.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Chiropractic Administrative Assistant
Achievement Therapeutic Services, LLC
04.2009 - 07.2011
- Implemented time-saving strategies for administrative processes, allowing more focus on direct patient care activities.
- Organized educational materials for patients to enhance their understanding of chiropractic treatments and overall health benefits.
- Strengthened relationships with local healthcare providers through professional networking efforts, leading to an increase in referral business.
- Enhanced patient experience by efficiently managing appointment scheduling and providing exceptional customer service.
Supply Purchase Representative
Kroll Laboratory Specialists
05.2007 - 11.2007
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Childcare Assistant
Atonement Lutheran School
06.2004 - 03.2005
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
Education
Vocational Diploma - Medical Insurance Billing/Coding
Bryman College
New Orleans, LA06-2005
High School Diploma -
Bonnabel High School
Kenner, LA05-2003
Skills
Great Customer Service
Empathetic and Compassionate
Team Player
Self Starter
Efficient and Reliable
Accomplishments
Was voted "Favorite Co-Worker of the Year" twice
Received 4 plaque awards for Outstanding Customer Service
Certification
CWCP Certified
BLS Certified
Timeline
Audit Coordinator
LCI Worker's Comp
07.2023 - Current
Claims Service Representative
LCI Worker's Comp
04.2019 - 07.2023
Insurance Verification Specialist
Diagnostic Imaging Services
04.2014 - 04.2019
Chiropractic Assistant
Cupp Chiropractic Clinic
09.2012 - 04.2014
Receptionist
Family Medical Center
10.2011 - 10.2012
Chiropractic Administrative Assistant
Achievement Therapeutic Services, LLC
04.2009 - 07.2011
Supply Purchase Representative
Kroll Laboratory Specialists
05.2007 - 11.2007
Childcare Assistant
Atonement Lutheran School
06.2004 - 03.2005
CWCP Certified
BLS Certified
Vocational Diploma - Medical Insurance Billing/Coding
Bryman College
High School Diploma -
Bonnabel High School
Similar Profiles
Althea MooreAlthea Moore
Underwriting/Commission Analyst at Alabama Self-Insured Worker's Compensation FundUnderwriting/Commission Analyst at Alabama Self-Insured Worker's Compensation Fund
Brenda M. EspinoBrenda M. Espino
Spanish Medical Interpreter at Interpreting Works- IW (L&I Worker's Compensation)Spanish Medical Interpreter at Interpreting Works- IW (L&I Worker's Compensation)
Nick TaylorNick Taylor
Human Resource and Payroll Manager at Method Worker's CompensationHuman Resource and Payroll Manager at Method Worker's Compensation