Stephanie Hansen
Hammond
Summary
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Results-driven Trainer known for high productivity and efficient task completion. Specialize in curriculum development, employee engagement strategies, and performance improvement techniques. Excel in communication, leadership, and adaptability, ensuring successful training outcomes and enhanced team performance.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Assistant Store Manager
On the run Exxon
Boutte
07.2025 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and sales techniques.
- Coordinated inventory management and stock replenishment processes.
- Engaged with customers to resolve issues and ensure satisfaction.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coordinated with vendors to secure product availability at competitive prices.
Academy Trainer/Shift Supervisor
Walmart Kenner Market
Kenner
07.2020 - 04.2025
- Suggested and offered specific training programs to help workers maintain or improve job skills
- Documented all training activities including attendance records, feedback forms, surveys.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided feedback on employee performance based on observed results during training sessions.
- Explained goals and expectations required of trainees.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Operated equipment and machinery according to safety guidelines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Manager/Bartender Supervisor
The Pour House Bar & Grill
Jefferson
06.2010 - 11.2021
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Recruited and trained new employees to meet job requirements.
- Monitored staff performance and addressed issues.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Alfred Bonnabel High School
Kenner, Louisiana05-2001
Some College (No Degree) - Nursing
Southeastern Louisiana University
Hammond, LASome College (No Degree) - Nursing
Delgado Community College
New Orleans, LA 08.2025 -
Skills
- Computer literacy
- Highly organized
- Attention to detail
- Customer service support
- Employee training
- Customer service
- Team building
- Safety compliance
- Inventory management
- Motivational techniques
- Clear verbal communication
Certification
- ABO certified license
Timeline
Some College (No Degree) - Nursing
Delgado Community College
08.2025 -
Assistant Store Manager
On the run Exxon
07.2025 - Current
Academy Trainer/Shift Supervisor
Walmart Kenner Market
07.2020 - 04.2025
Manager/Bartender Supervisor
The Pour House Bar & Grill
06.2010 - 11.2021
High School Diploma -
Alfred Bonnabel High School
Some College (No Degree) - Nursing
Southeastern Louisiana University