Stephanie McQueen
Pineville
Summary
Motivated worker with years of customer service experience. Highly skilled in navigating challenges and providing solutions as necessary. Strong problem-solving skills and a proactive approach to new tasks; Known for adaptability, creativity and a result-oriented mindset. Committed to making meaningful contributions towards efficiency.
Overview
16
16
years of professional experience
Work History
Operations Coordinator
Riverstone Logistics
Alexandria, LA
02.2025 - Current
- Coordinated daily operational activities to enhance efficiency.
- Managed inventory tracking systems to ensure seemless deliveries without issues.
- Assisted in developing and implementing process improvements for logistics operations.
- Collaborated with cross-functional teams to ensure customer satisfaction and service.
- Daily tracking and monitoring delivery efficiency to ensure delivery timeframes are met.
- Data Entry for special requests, and ensuring those requests are executive.
Senior Cosmetologist
The Salon LLC
Pineville, LA
08.2013 - Current
- Provided customized personal regimens base on the customers needs.
- Ensured customer satisfaction by providing highly detailed consultations.
- Educated clients on product usage and aftercare for optimal Results.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Offered input into research, development and implementation of new services to generate revenue.
- Data entry of customers details and information.
- Increased revenue through effective customer service and inventory management.
- Managed daily operations of the salon effectively while maintaining a focus on delivering exceptional customer service experiences.
Sales Associate
Hot Topic
Alexandria, LA
09.2010 - 08.2013
- Assisted customers in product selection and provided personalized service to enhance shopping experience.
- Maintained visual merchandising standards to ensure an engaging store presentation.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Rotated merchandise and maintained inventory level/appearance.
- Ensured a exceptional customer experience through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
The Avenue
Alexandria, LA
06.2010 - 2012
- Collaborated with team members to meet sales goals and improve store performance.
- Analyzed inventory levels and managed stock replenishment to optimize sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree - Cosmetology
Pineville Beauty School
Pineville, LA08-2013
High School Diploma -
Holy Savior Menard Central High-School
Alexandria, LA01-2009
Skills
- Inventory Maintenance and Management
- Customer relationship management
- Performance monitoring
- Workflow optimization
- Productivity management
- Teamwork and collaboration
- Customer service
- Strategic planning
- Decision-making
- Data entry and Management
- Proficient in Excel
Timeline
Operations Coordinator
Riverstone Logistics
02.2025 - Current
Senior Cosmetologist
The Salon LLC
08.2013 - Current
Sales Associate
Hot Topic
09.2010 - 08.2013
Sales Associate
The Avenue
06.2010 - 2012
No Degree - Cosmetology
Pineville Beauty School
High School Diploma -
Holy Savior Menard Central High-School