Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Stephanie Melvin

Ville Platte,LA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Savoy Medical Center
03.2023 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Ward Clerk

Oaklane Wellness And Rehabilitation Center
04.2017 - 10.2018
  • Answered multi-line phone systems to manage incoming and outgoing calls for busy department.
  • Organized paperwork for doctors, nurses and patients.
  • Documented latest information in computer system and printed paperwork.
  • Stored and retrieved permanent records on daily basis.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.

CNA

Prairie Manor Nursing Home
04.2013 - 08.2016
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care

Cashier

Champagne's Supermarket
11.2011 - 04.2013
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns

Education

Medical Office Assistant -

Acadiana Area Career College
Carencro, LA
02.2016

High School Diploma -

Pine Prairie High School
Pine Prairie, LA
05.2011

Skills

  • Customer service
  • Microsoft Office
  • Data Entry
  • Vital Signs
  • HIPPA & OSHA Guidelines
  • Medical Transcription
  • Accounts Payable and Accounts Receivable
  • Office Supplies and Inventory
  • Administrative Duties
  • Appointment Scheduling
  • CPR Certified
  • Money Handling
  • Nursing station operations

Languages

English

Certification

  • NCMOA - Nationally Certified Medical Office Assistant
  • CNA - Certified Nursing Assistant

Timeline

Patient Access Representative

Savoy Medical Center
03.2023 - Current

Ward Clerk

Oaklane Wellness And Rehabilitation Center
04.2017 - 10.2018

CNA

Prairie Manor Nursing Home
04.2013 - 08.2016

Cashier

Champagne's Supermarket
11.2011 - 04.2013

Medical Office Assistant -

Acadiana Area Career College

High School Diploma -

Pine Prairie High School

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Stephanie Melvin