Stephanie Reynolds
Slidell
Summary
Results-driven professional with expertise in customer service, employee training, and budget planning. Proven ability to enhance operational efficiency and resolve issues, ensuring positive customer experiences and team collaboration.
Overview
26
26
years of professional experience
Work History
Stay at Home Parent
Self
Slidell, LA
10.2019 - Current
- Managed daily schedules and routines to ensure efficient household operations.
- Coordinated educational activities and learning experiences tailored to developmental needs.
- Implemented healthy meal planning and preparation, promoting nutrition and wellness for family members.
- Developed conflict resolution strategies, fostering a harmonious home environment.
Store Manager
Follett Higher Education Group
New Orleans, LA
04.2015 - 10.2019
- Led daily operations to ensure exceptional customer service and store presentation.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Developed sales strategies to drive revenue growth and improve overall store profitability.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
- Implemented process improvements that enhanced operational efficiency and reduced costs.
- Oversaw scheduling and payroll management, ensuring optimal staffing levels during peak periods.
- Collaborated with corporate teams on marketing initiatives to boost store visibility and engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Department Manager
Follett Higher Education Group
New Orleans, LA
09.2010 - 04.2015
- Led departmental operations to enhance efficiency and streamline processes.
- Developed training programs to improve staff performance and productivity.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Implemented strategic initiatives that aligned with organizational goals and increased service quality.
- Oversaw budgeting processes to ensure financial accountability and resource allocation.
- Analyzed operational data to identify trends and inform decision-making for continuous improvement.
- Coordinated cross-functional teams to execute projects on time and within budget constraints.
- Fostered a culture of collaboration and communication among team members to enhance morale and effectiveness.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Textbook Clerk
University of New Orleans
New Orleans, LA
06.2000 - 09.2010
- Managed textbook inventory processes, ensuring accurate tracking and timely restocking of materials.
- Coordinated textbook orders with faculty to align resources with course requirements.
- Developed and maintained efficient organizational systems for textbook storage and retrieval.
- Trained new staff on inventory management software and operational procedures.
- Analyzed textbook usage trends to inform future purchasing decisions and minimize excess stock.
- Implemented streamlined workflows, improving overall efficiency in textbook distribution operations.
- Led initiatives to enhance customer service experience for students seeking textbooks and educational resources.
Education
High School Diploma -
Chalmette High
Chalmette, LASkills
- Store operations
- Employee training
- Budget planning
- Daily closing coordination
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
Timeline
Stay at Home Parent
Self
10.2019 - Current
Store Manager
Follett Higher Education Group
04.2015 - 10.2019
Department Manager
Follett Higher Education Group
09.2010 - 04.2015
Textbook Clerk
University of New Orleans
06.2000 - 09.2010
High School Diploma -
Chalmette High