Stephen Adams
Denham Springs
Summary
Professional investigator with deep expertise in conducting thorough and precise investigations. Possesses strong analytical skills, critical thinking, and ability to lead and collaborate effectively within team. Known for adapting seamlessly to changing situations and consistently delivering impactful results. Highly skilled in evidence gathering, interviewing, and case analysis.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Asset Protection Lead Investigator
Wal-Mart Neighborhood Market
03.2023 - 01.2025
- Increased Market engagement through regular updates on investigation progress and prompt responses to inquiries by overseeing shrink and safety in the Market.
- Conducted risk assessments in the Market for shrink and safety, providing actionable recommendations for mitigation measures.
- Trained new investigators in company policies and procedures, ensuring consistency and quality of work across the team.
- Utilized advanced technology tools to gather and analyze evidence, leading to accurate conclusions and recommendations.
- Regularly led Market zoom calls to address issues in the Market to conduct training Tuesdays to streamline communications for improved case management and store safety engagement.
- Reviewed cases conducted through investigations to achieve successful closures in a timely manner to mitigate shrink caused by internal and external fraud.
- Interviewed associates identified as causing shrink through fraud using Wiklander/Zulinski interview techniques to garner confessions for case closures.
- Maintained detailed records of investigation activities for easy reference during case reviews or legal proceedings.
- Implemented best practices in evidence collection, preservation, and analysis to ensure admissibility in court cases.
Project Manager
Forrest Scott Fencing
03.2020 - 01.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Store Manager
Family Dollar
09.2016 - 03.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Asset Protection Manager
Wal-Mart Supercenter
10.2013 - 08.2016
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
- Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
- Leveraged data analysis tools to identify trends in theft or loss, enabling targeted interventions that yielded significant improvements in asset protection outcomes.
- Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
- Partnered with local law enforcement agencies to share information about potential threats or suspicious activity in the area.
- Controlled reduction of loss inventory by protecting company assets.
- Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and remediation of vulnerabilities within the organization.
- Contributed to strategic planning initiatives by providing expert insight into emerging trends in asset protection technology and methodologies.
- Wrote reports for internal and external crime, burglary, or theft.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Performed thorough cash audits and deposit investigations.
- Created and maintained records of security incidents and investigations.
- Monitored paperwork procedures to prevent error-related losses.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Reviewed and updated store security policies and procedures.
- Installed and maintained covert security equipment.
- Monitored store surveillance cameras to detect suspicious behavior.
- Acted as MAPM while MAPM was on PTO 5 times in 3 years collecting reports from my APM peers to send to the RAPM for review while watching the Market to ensure smooth uninterrupted workflow.
Education
High School Diploma -
Mandeville High School
Mandeville05-1995
Skills
- Collaborative mindset
- Evidence analysis
- Interview techniques
- Data interpretation
- Comprehensive Report Writing
- Effective Under Pressure
- Risk Assessment Proficiency
- Advanced Surveillance Strategies
- Analyzing Witness Interviews
- Information Tracking
- Data Analysis
- Risk Management Analysis
- Strategic Action Planning
- Comprehensive Report Creation
- Video Surveillance Expertise
- Coordination of Investigative Processes
- Compliance Standards Review
- Emergency Preparedness Plans
- Data-Driven Trend Evaluation
- Strong Communication Skills
- Project Coordination
Certification
- Wiklander/Zulinski Certified
Timeline
Asset Protection Lead Investigator
Wal-Mart Neighborhood Market
03.2023 - 01.2025
Project Manager
Forrest Scott Fencing
03.2020 - 01.2023
Store Manager
Family Dollar
09.2016 - 03.2017
Asset Protection Manager
Wal-Mart Supercenter
10.2013 - 08.2016
High School Diploma -
Mandeville High School
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