Stephen Le
New Orleans,LA
Summary
Dynamic pharmacy leader with a proven track record at FactorCare RX LLC, excelling in pharmacy management and patient safety. Expert in optimizing pharmacy workflows and enhancing patient education, resulting in improved outcomes. Skilled in supplier relations and quality assurance, fostering a culture of continuous improvement and operational excellence. Pharmacy professional with significant experience in leading pharmaceutical operations. Strong focus on team collaboration and achieving results. Skilled in pharmaceutical management, regulatory compliance, and patient care. Adaptable and reliable with commitment to excellence in service and outcomes.
Overview
17
17
years of professional experience
Work History
Director of Pharmacy
FactorCare RX LLC
01.2022 - Current
- Negotiated contracts with pharmaceutical suppliers, securing favorable pricing terms while maintaining adequate stock levels.
- Improved patient outcomes by developing and implementing comprehensive pharmacy programs and services.
- Enhanced formulary management strategies through periodic review and optimization of available medications offered within the organization''s drug formulary system.
- Developed staff training programs to enhance pharmacy team competencies and maintain high-quality service standards.
- Boosted customer satisfaction scores through exceptional service delivery and efficient prescription processing procedures.
- Promoted employee engagement and professional development by providing regular feedback, recognition, and opportunities for growth within the pharmacy team.
- Evaluated clinical protocols and pathways involving pharmacotherapy options in collaboration with medical staff members to ensure alignment with best practices.
- Enhanced patient safety with thorough drug utilization reviews and medication therapy management initiatives.
- Championed evidence-based practice principles within the pharmacy team, incorporating current research findings into daily operations as appropriate.
- Collaborated with interdisciplinary teams to optimize patient care plans, ensuring appropriate medication use and treatment adherence.
- Oversaw regulatory compliance initiatives, ensuring adherence to state and federal guidelines for safe pharmacy practices.
- Established strong relationships with healthcare providers to facilitate timely communication regarding medication-related concerns or issues affecting patient care outcomes.
- Streamlined medication management processes for increased efficiency and reduced medication errors.
- Spearheaded community outreach initiatives aimed at promoting wellness education and preventive health measures within the local population.
- Managed budgetary resources, controlling costs while maintaining optimal levels of pharmaceutical inventory.
- Fostered a culture of continuous improvement, leading quality assurance efforts to identify areas for operational enhancement.
- Managed personnel-related issues such as hiring, training, scheduling, performance evaluations, and disciplinary actions to maintain a high-performing pharmacy workforce.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Spearheaded and implemented new projects to expand scope of engagement.
- Developed policies and procedures for effective pharmacy management.
- Successfully negotiated client contract renewals to create increased revenue.
Pharmacy Manager
Carr Drugs
10.2015 - 06.2021
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
Pharmacy Manager
CVS Health
08.2008 - 10.2015
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Education
MC-MSLcert - Medical Science Liason
From Science To Pharma
Online01-2024
Certificate of Completion - Opiod Analgesic Therapy Certificate Program
Power Pak
Online01-2022
Certificate of Completion - Comprehensive Compounding Course
PCCA
Houston, TX01-2016
Pharm. D - Pharmacy
Xavier University of Louisiana
New Orleans, LA05-2008
Skills
- Pharmacy workflow optimization
- Patient safety
- Patient education
- Pharmacy benefit management
- Therapeutic drug monitoring
- Supplier relations
- Quality assurance
- Operations oversight
- Performance improvement
- Medication therapy management
- Pharmacovigilance
- Drug utilization review
- Pharmacy management
- Pharmacy law
- Pharmacy accreditation
Languages
English
Native or Bilingual
Vietnamese
Limited Working
Timeline
Director of Pharmacy
FactorCare RX LLC
01.2022 - Current
Pharmacy Manager
Carr Drugs
10.2015 - 06.2021
Pharmacy Manager
CVS Health
08.2008 - 10.2015
MC-MSLcert - Medical Science Liason
From Science To Pharma
Certificate of Completion - Opiod Analgesic Therapy Certificate Program
Power Pak
Certificate of Completion - Comprehensive Compounding Course
PCCA
Pharm. D - Pharmacy
Xavier University of Louisiana
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