Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Steve Tien

Gretna,LA

Summary

Dynamic and results-oriented sales professional with extensive experience in supervisory and sales lead roles. Adept at driving revenue growth and building high-performing teams through strategic leadership and innovative sales strategies. Proven track record of exceeding sales targets, fostering client relationships, and optimizing operational efficiencies. Equipped with strong analytical skills, a deep understanding of market dynamics, and a passion for delivering exceptional customer experiences. Seeking to leverage a robust background in sales management and team leadership to excel as a Territory Sales Manager and contribute to the continued success of your organization.

Goal-oriented manager with distinguished experience in Auto industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

19
19
years of professional experience

Work History

Dealer Account Manager

Westlake Financial Services LLC
03.2025 - Current
  • Conduct regular account reviews to identify opportunities for enhanced product adoption, increased penetration, and improved client satisfaction.
  • Identify and document opportunities for new business growth within existing accounts, including cross-selling and upselling opportunities.
  • Regularly report on account performance metrics, lead generation activities, and client feedback to leadership.
  • Develop, maintain, and grow current and potential dealer partners within the Independent and Franchise Dealer communities.
  • Provide solutions, rehash, and restructure vehicle loans for approval in a profitable manner for Westlake and dealership partners.
  • Maintain current financial product knowledge and develop relevant sales materials.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Averaging 50 or more calls and 10 or more visit daily to train and answer various questions.
  • Manage 50 plus Dealers

Sales Team Lead

Banner Chevrolet
06.2018 - 02.2025
  • Led a team of 5–7 sales representatives, consistently achieving and exceeding monthly and quarterly sales targets by 125% YoY.
  • Provided ongoing customer support through proactive follow-ups, fostering strong, long-term client relationships.
  • Fostered a collaborative and supportive team culture based on accountability, integrity, and exceeding customer expectations.
  • Implemented up-selling strategies, increasing profit margins by 3–4%.
  • Managed a diverse portfolio of accounts with daily outbound calls and tailored service solutions.
  • Conducted on-site and off-site product demonstrations to highlight product features and address customer concerns.

Fleet Account Manager

Banner Chevrolet
08.2013 - 02.2025
  • Developed and managed fleet accounts, driving consistent sales growth and client retention.
  • Delivered customized solutions and maintained strong client relations to ensure customer satisfaction and repeat business.

Supervisor

Best Buy
01.2010 - 01.2013
  • Worked closely with sales team members to achieve collective targets.
  • Increased sales margins through product expertise and strategic upselling.
  • Conducted product demonstrations, addressing customer objections and enhancing satisfaction levels.

Supervisor

Central Parking System
01.2006 - 01.2008
  • Created effective work schedules and ensured fully staffed shifts.
  • Interviewed, hired, and trained new employees to build a highly capable team aligned with production and sales goals.
  • Applied problem-solving strategies to optimize team efficiency and workflow.

Education

A.S. - Electrical-Electronic Engineering Technology

Delgado Community College
New Orleans, LA
05.2012

Skills

  • Sales Strategy Development
  • Customer Relationship Management
  • Market Analysis
  • Team Leadership
  • Negotiation & Persuasion
  • Performance Monitoring & Reporting
  • Strong Communication Skills
  • Adaptability & Problem-Solving
  • Revenue Generation
  • Performance tracking
  • Territory management
  • CRM proficiency
  • Compliance
  • Pipeline management

Languages

Vietnamese
Native or Bilingual

Timeline

Dealer Account Manager

Westlake Financial Services LLC
03.2025 - Current

Sales Team Lead

Banner Chevrolet
06.2018 - 02.2025

Fleet Account Manager

Banner Chevrolet
08.2013 - 02.2025

Supervisor

Best Buy
01.2010 - 01.2013

Supervisor

Central Parking System
01.2006 - 01.2008

A.S. - Electrical-Electronic Engineering Technology

Delgado Community College

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Steve Tien