Steven Booras, CPCU
Shreveport
Summary
Servant leader with a passion for coaching, team building, and problem solving. Insightful leader with a wealth of experience leading cross functional teams and initiatives to achieve results. Enthusiastic facilitator with dedication to partnering with diverse stakeholders to positively impact customer experience and company success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Parts Project Co Lead
State Farm Insurance
04.2022 - Current
- Spearheaded enterprise-wide non-OEM parts initiative by leading cross functional leadership team and key stakeholders.
- Led team to develop and implement comprehensive communication strategies (Agency and Claims).
- Led team to develop and implement training, refresh jurisdictional references, and internal/external communications.
- Partnered with Corporate Law, Consulting Services, and Process to have all 51 jurisdictions reviewed to ensure compliance with regulatory requirements.
- Collaborated with all levels of Agency leadership to socialize Agency communication strategy and deliver high level key messages for awareness.
- Initiated industry outreach with suppliers, repairers, and external stakeholders to gain knowledge of aftermarket crash parts usage.
Estimatics Team Manager
State Farm Insurance
06.2016 - Current
- Led team of field appraisers for physical vehicle inspections in Louisiana and virtual inspections in Louisiana and Florida.
- Led team of virtual estimating appraisers responsible for writing in estimates in Louisiana, Arkansas, Mississippi, Alabama, and Florida.
- Increased productivity by 15.4% by establishing best practices, monitoring efficiencies and effectiveness, and holding employees accountable.
- Administered monthly and annual performance reviews to direct reports, set clear and measurable goals, action plans and follow up procedures.
- Evaluated and identified employee performance deficiency opportunities and coached to maximize productivity and quality of work.
- Influenced performance of staff by effective communication, timely training, positive work atmosphere and administering recognition and rewards programs.
- Resolved customer service issues by exploring and finding solutions, providing follow up to all stakeholders, increasing customer confidence, and decreasing escalations to executive office.
Auto Claims Team Manager
State Farm Insurance
08.2004 - 06.2016
- Led team of Total Loss Claims Specialists for Louisiana and Arkansas.
- Led team of Injury and Litigation Claim Specialists for Louisiana.
- Managed group of 30 External Claims Resources through Claims Coordination Group in Baton Rouge Operations Center handling Louisiana injury claims.
Education
Bachelor of Science - Business Administration
Centenary College of Louisiana
Shreveport, LA05.1990
Skills
- Staff Management
- Project Management
- Strategic Planning
- Team Leadership
- Managing in Virtual Environment
- Performance Improvement
- Employee Development
- Coaching and Mentoring
Accomplishments
- Spearheaded development and execution of Parts Expansion Project that has increased sourcing of aftermarket crash parts by 20% and improve delivery times of backordered parts by 10 days.
- Modeled and drove collaboration with senior leadership through First Line Leader Council by providing input on enterprise-level initiatives resulting in changes with Total Rewards and improving Employee Engagement Insights.
- Collaborated with Estimatics Section & Team Managers to identify additional sourcing opportunities with alternative parts across all states which resulted in appraisers writing a quality competitive estimate.
- Facilitated the Estimatics Administrative Assistant structured work effort which led to improved efficiency in job duties and better communication to serve leadership.
- Achieved Executive Summary with presentation with Second Line Leader Development group project focused on leveraging formal mentoring program while addressing First Line Leader learning gaps.
Certification
Chartered Property Casualty Underwriter (CPCU)
Associate in Claims
Associate in Management
Timeline
Parts Project Co Lead
State Farm Insurance
04.2022 - Current
Estimatics Team Manager
State Farm Insurance
06.2016 - Current
Auto Claims Team Manager
State Farm Insurance
08.2004 - 06.2016
Bachelor of Science - Business Administration
Centenary College of Louisiana
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