Steven King

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Managed daily branch operations for optimal productivity and customer satisfaction.
• Developed strong relationships with clients, resulting in increased loyalty and repeat business.
• Streamlined communication between departments, improving collaboration efforts within the company as well as problem resolution times.
• Enhanced customer experience by providing exceptional service and addressing concerns promptly.
• Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
• Improved branch efficiency by streamlining operations and implementing new processes.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Managed projects from procurement to commission.
• Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
• Maintained open communication by presenting regular updates on project status to customers.

responsibilities were reviewing drawings, scheduling material orders, fabrication, assembly, testing, documentation, packaging and shipment of each product we built, This product included panel of pneumatic , electrical and plc controls for a variety of industries.

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Optimized system performance thorough testing and analysis.
• Diagnosed and repaired problems with electrical and mechanical systems.