Steven Lear
Stonewall
Summary
Adaptable professional with extensive experience in customer service and logistics. Proven track record in managing safe transportation and delivery operations while ensuring high levels of guest satisfaction and compliance with safety regulations.
Overview
41
41
years of professional experience
Work History
Guest Service Representative
Brookshire Grocery Arena
Bossier City, LA
06.2025 - Current
- Responded to guest inquiries, providing accurate information about services and amenities.
- Handled guest complaints professionally, ensuring timely resolution and satisfaction.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
Delivery Driver
Courier Express
Marietta, GA
04.2022 - Current
- Operated delivery vehicles safely, ensuring timely transportation of goods to clients.
- Managed route planning using GPS systems for optimal efficiency and reduced fuel consumption.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Demonstrated excellent customer service skills while interacting with clients during deliveries.
- Assisted in training new drivers on company policies and safe driving practices.
- Maintained accurate logs of mileage, fuel usage, and delivery schedules to ensure accountability.
- Implemented best practices for load securing to minimize damage during transport.
Truck Driver
Colt Transportation
Mooringsport, LA
10.2020 - 04.2022
- Collaborated with dispatch team to address routing issues and improve delivery times.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Warehouse /CDL Truck Driver
Tiger Express Warehouse and Trucking
Shreveport, LA
06.1985 - 10.2020
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Protected people and equipment from hazardous materials by using correct procedures.
- Conducted pre-trip inspections to ensure vehicle compliance and safety standards
- Operated commercial vehicles safely within regulated timeframes
- Maintained accurate logs of driving hours and vehicle maintenance records
- Improved load securing techniques to enhance cargo safety during transit
- Dropped and hooked trailers and changed configuration of equipment.
- Filled out load paperwork and DOT-mandated log books.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected load security and checked for damages.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Education
High School Diploma -
Southwood High School
Shreveport, LA05-1985
Skills
- Customer service
- Guest accommodations
- Detail-oriented
- Guest relations
- Flexible schedule
- Language proficiency
- Guest experiences
- Teamwork and collaboration
- Organizational skills
- Documentation and reporting
- Teamwork
- Package shipping
Languages
English
Full Professional
Timeline
Guest Service Representative
Brookshire Grocery Arena
06.2025 - Current
Delivery Driver
Courier Express
04.2022 - Current
Truck Driver
Colt Transportation
10.2020 - 04.2022
Warehouse /CDL Truck Driver
Tiger Express Warehouse and Trucking
06.1985 - 10.2020
High School Diploma -
Southwood High School