Stevetta Allen

• Assisted customers with inquiries, providing prompt and accurate
• Collaborated with team members to improve service response times.
• Maintained product knowledge to address customer needs effectively.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Managed escalated issues effectively, ensuring timely resolutions and improved service quality.
• Resolved customer inquiries through multiple communication channels, enhancing satisfaction and loyalty.

Documented customer interactions to maintain accurate records for future reference.

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Managed escalated issues effectively, ensuring timely resolutions and improved service quality.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Assisted in maintaining cleanliness and organization of stock areas for operational efficiency.
• Removed all boxes and related trash from sales floor and processed through compactors.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Maintained neat, organized stockroom free of hazards.
• Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
• Organized and stocked merchandise on sales floor to maintain optimal presentation.
• Collaborated with team members to ensure timely replenishment of inventory.
• Monitored inventory levels and identified products for restocking based on customer demand.
• Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
• Implemented efficient stocking procedures to enhance workflow and reduce downtime.
• Scanned shelves and product cases to locate expired, outdated, and spoiled items.
• Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
• Trained new staff on safety protocols and stocking techniques to ensure compliance.