Stormy Joiner
Shreveport
Summary
Dynamic customer service professional with a proven track record at FedEx Express, excelling in conflict resolution and order processing. Adept at enhancing customer satisfaction through effective communication and problem-solving skills, consistently generating additional revenue through special orders and maintaining high professionalism in challenging situations.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/ Warehouse Clerk
FedEx Express
Shreveport
03.2018 - Current
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Walmart
Shreveport
06.2015 - 03.2018
- Excelled in exceeding daily credit card application goals.
- Maintained a high level of professionalism when dealing with difficult customers.
- Took special orders in person and over telephone, generating additional revenue every month.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided accurate information about products and services to customers.
Education
High School Diploma -
Fair Park High School
Shreveport, LA05-2013
Some College (No Degree) -
Southern University At Shreveport
Shreveport, LASkills
- Customer service
- Order processing
- Inventory management
- Data entry
- Customer relationship management
- Sales support
- Conflict resolution
- Communication skills
- Team collaboration
- Problem solving
- Active listening
Timeline
Customer Service Representative/ Warehouse Clerk
FedEx Express
03.2018 - Current
Customer Service Representative
Walmart
06.2015 - 03.2018
High School Diploma -
Fair Park High School
Some College (No Degree) -
Southern University At Shreveport