Summer D. Jackson
Baton Rouge
Summary
Multi-faceted Learning & Development professional with 3.5 years of experience in organizational development within a leading healthcare system. Highly skilled in instructional design, live and virtual training facilitation, and new team member orientation programs. Passionate about fostering team member growth, driving engagement, and aligning learning initiatives with organizational goals. Known for a creative, strategic, and collaborative approach to developing high-quality training solutions that enhance workforce performance and culture.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Organizational Devlopment Specialist II
Franciscan Missionaries Of Our Lady Health System
03.2024 - Current
- Plan, coordinate and lead weekly New Team Member Orientation in the Baton Rouge market to ensure an exceptional experience for all new hires.
- Manage and facilitate bi-weekly virtual orientation across all markets in the health system.
- Research, design and facilitate training classes live and virtually to meet the training needs of the organization.
- Ensure on-going evaluation and improvement of organizational development and training programs based on feedback from participants and management as well as self-evaluation.
- Maintains accurate records of educational activities in the Learning Management System and provides reports as needed.
- Assist in hosting leadership events, retreats, and other learning opportunities and activities.
- Collaborate with leaders and other stakeholders to coordinate orientation programs, training classes, and events
- Project manage and execute instructional design projects such as annual mandate modules, training modules, etc.
- Participate in needs assessment and listening sessions with leaders to meet development needs and strengthen team cohesion.
Organizational Development Specialist I
Franciscan Missionaries of Our Lady Health System
08.2021 - 03.2024
- Assist in the planning, coordination and facilitation of weekly New Team Member Orientation in the Baton Rouge market to ensure an exceptional experience for all new hires.
- Manage and facilitate bi-weekly virtual orientation across all markets in the health system.
- Research, design and facilitate training classes live and virtually to meet the training needs of the organization.
- Ensure on-going evaluation and improvement of organizational development and training programs based on feedback from participants and management as well as self-evaluation.
- Maintains accurate records of educational activities in the Learning Management System and provides reports as needed.
- Assist in hosting leadership events, retreats, and other learning opportunities and activities.
- Collaborate with leaders and other stakeholders to coordinate orientation programs, training classes, and events
- Project manage and execute instructional design projects such as annual mandate modules, training modules, etc.
- Participate in needs assessment and listening sessions with leaders to meet development needs and strengthen team cohesion.
Recruitment and Retention Specialist
Louisiana State University
10.2020 - 06.2021
- Monitor targeted student population to identify groups that require intervention and serve as frontline outreach staff
- Research, design and implement multiple retention outreach campaigns per semester
- Counsel Students through academic and personal concerns that impact progression
- Create media content that resonates with the student population to drive student engagement and interaction
Admissions and Recruitment Counselor
University of Louisiana
01.2020 - 10.2020
- Recruit eligible students and host multiple recruitment events throughout the school year
- Evaluate and process applications for transfer, re-entry, and non-degree seeking students while following strict guidelines to determine eligibility for acceptance into the University
- Communicate application process and decisions to applicants, parents, and corresponding departments
- Utilize banner and recruit systems to manually input data, decisions, and student academic history
- Conduct further research on applicant eligibility when necessary using additional resources such as TES (Transfer Evaluation System) and national clearinghouse
- Counsel applicants on admissions requirements, credits, and ways to become eligible if application is denied
Administrative Assistant III
University of Louisiana
01.2018 - 01.2020
- Interview, hire, and terminate student employees for the admissions department
- Supervise student employees and coordinate student employee payroll
- Answer high volume multi-line phone calls and emails in a courteous and professional manner
- Communicate admissions process and application status to applicants, parents, and other departments
- Manage front office, purchase office supplies and reconcile purchases, book venues for staff events, process application fees and make deposits
- Navigate banner and recruit system to manually enter student data and academic history
Trainer
Twin Peaks
09.2014 - 01.2018
- Assists in on-boarding process of new employees
- Recruit, train and supervise new employees
- Provide excellent customer service
- Enter customer order into Aloha system accurately and tender transactions while in a fast-paced environment
Teller
Chase Bank
06.2016 - 05.2017
- Assists customers in various transactions while providing an outstanding customer experience
- Utilize excellent cash handling skills (hand counting large amounts, balancing cash drawer, etc.)
- Adhering to strict policies and procedures
- Handle sensitive customer information appropriately
Education
Master of Business Administration -
University of Louisiana at Lafayette
05.2020
Bachelor of Science - Business Administration: Business Management
University of Louisiana at Lafayette
12.2016
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, forms, etc)
- Strong Communication and Interpersonal skills
- Leadership and Project Management
- Organization and Multi-tasking
- Live and Virtual Facilitation
- Teamwork and collaboration
- Problem solving and Decision making
- Data entry and analytics
- Strategic planning and process implementation
- Instructional design and organization development
- New hire orientation programs
Certification
- Crucial Conversations - Mastering Dialogue
- 7 Habits of Highly Effective People - Franklin Covey
- 5 Choices of Productivity - Franklin Covey
Timeline
Organizational Devlopment Specialist II
Franciscan Missionaries Of Our Lady Health System
03.2024 - Current
Organizational Development Specialist I
Franciscan Missionaries of Our Lady Health System
08.2021 - 03.2024
Recruitment and Retention Specialist
Louisiana State University
10.2020 - 06.2021
Admissions and Recruitment Counselor
University of Louisiana
01.2020 - 10.2020
Administrative Assistant III
University of Louisiana
01.2018 - 01.2020
Teller
Chase Bank
06.2016 - 05.2017
Trainer
Twin Peaks
09.2014 - 01.2018
Bachelor of Science - Business Administration: Business Management
University of Louisiana at Lafayette
Master of Business Administration -
University of Louisiana at Lafayette
Similar Profiles
Charlie LatikerCharlie Latiker
Medical Technologist at Franciscan Missionaries of Our Lady Health SystemMedical Technologist at Franciscan Missionaries of Our Lady Health System
Carissa SimmonsCarissa Simmons
Registered Nurse at Franciscan Missionaries of Our Lady Health SystemRegistered Nurse at Franciscan Missionaries of Our Lady Health System
Angelia LeBlancAngelia LeBlanc
Procurement Analyst II at Franciscan Missionaries of Our Lady Health SystemProcurement Analyst II at Franciscan Missionaries of Our Lady Health System