SUSAN COWGILL
Vivian,LA
Summary
Dynamic and detail-oriented Registrar with extensive experience at Shriners Children's Clinic, excelling in records management and patient verification. Proven ability to enhance patient satisfaction through exceptional active listening and efficient appointment scheduling, contributing to a streamlined clinic workflow and improved patient experiences. Committed to maintaining compliance and confidentiality in all processes.
Overview
16
16
years of professional experience
Work History
Registrar
SHRINERS CHILDLRENS CLINIC
Shreveport, LA
07.2023 - Current
- Managed patient registration processes ensuring accuracy and efficiency in data entry.
- Coordinated scheduling of appointments, optimizing clinic workflow and reducing wait times.
- Maintained electronic health records, adhering to compliance standards and confidentiality protocols.
- Assisted families with insurance verification, facilitating seamless access to care services.
- Trained new staff on registration procedures and clinic software systems, enhancing team performance.
- Streamlined patient intake processes, improving overall patient experience and satisfaction ratings.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Registrar
NORTH CADDO MEDICAL CLINIC
VIVIAN
02.2010 - 06.2023
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Facilitated patient check-in processes, ensuring accurate data entry and compliance with health regulations.
- Managed insurance verification, enhancing patient experience through clear communication and timely updates.
- Streamlined appointment scheduling systems, improving operational efficiency and reducing wait times for patients.
- Trained new registrars on electronic health record systems, fostering team competency and consistency in processes.
- Collaborated with clinical staff to resolve registration issues, ensuring smooth workflow and enhanced patient satisfaction.
- Mentored junior staff on best practices in patient registration, contributing to a knowledgeable and skilled team environment.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Education
High School Diploma -
PLAIN DEALING ACADEMY
Plain Dealing, LA05-1981
Skills
- Records management
- Verification and eligibility
- Active listening
- Multitasking Abilities
Timeline
Registrar
SHRINERS CHILDLRENS CLINIC
07.2023 - Current
Registrar
NORTH CADDO MEDICAL CLINIC
02.2010 - 06.2023
High School Diploma -
PLAIN DEALING ACADEMY