Susan Mitchell
Jena
Summary
Dedicated HR Specialist with over two decades of experience, showcasing exceptional human resources and employee management abilities. Excelled in communication and confidentiality. Proven leadership in overseeing employees and clients to ensure a smoothly running company, including employee recruiting, hiring, termination, injuries, and day-to-day operations. Detail-oriented professional with experience in record keeping. I can be relied on to help GEO achieve its goals and improve employee engagement.
Overview
22
22
years of professional experience
Work History
HR Specialist
The Geo Group
Jena
04.2024 - Current
- Highly efficient in ICIMS recruiting and assists in the selection of candidates to fill vacant positions with qualified staff, hiring, and interview processes.
- Posted job openings in ICIMS when positions need to be filled.
- Efficient in myGEO, maintaining employee updates and onboarding new hires into the organization's culture. Efficient in employee records Infinium.
- Sends and reviews results Accurate background system. To aid in the determination of whether or not applicants meet the requirements for employment. Manage escalations.
- Sends, receives, ICE requests, exits, and communicates with our COR.
- Liaised between the Warden, executive staff, and employees by relaying work information, adjustments, and grievances.
- Collaborated with other departments to create a positive work environment.
- Responded promptly to employee inquiries about policies or procedures.
- Maintained records and procedures for controlling personnel transactions.
- Helped employees with benefits programs, including health insurance, and retirement plans.
- Attends hearings and meetings as a human resources department representative.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Handled employee discipline and termination to address policy infractions. Including the termination of executive staff.
- Advise leadership on leave, benefits, and employment discrepancies.
- Compile FMLA and ADA paperwork to create employee leave cases.
- Schedule meetings with employees to address concerns and grievances.
- Investigate workplace issues with professionalism, sensitivity, and detailed incidents in reports to senior executives.
- Perform duties associated with discipline, promotion, rewards, and performance.
- Compile information to file workers' compensation claims and manage them.
- Performs new employee orientation programs and in-service training to encourage positive attitudes toward personnel policies and procedures.
Accounts Clerk
The Geo Group
Jena
07.2023 - 04.2024
- Proceesed and maintained accurate records of detainee financial account balances.
- Answered detainee requests and grievances to resolve discrepancies.
- Researched accounting information.
- Maintained reports and records to be compliant and ready for audits.
- Executed various jobs and support duties to assist with other company department team members.
- Maintained money in cash kiosk machines.
- Recorded bank cash, checks and money orders to detainee accounts.
- Created purchase orders in Infinium.
- Complied with Geo's policies, procedures, and regulations in all daily tasks.
Legal Secretary
Dan B Cornett Attorney at Law
Jena
03.2019 - 07.2023
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Organized exhibits and arguments to present evidence on behalf of clients.
- Processed incoming mail on a daily basis.
- Coordinated the distribution of legal materials to other parties as required.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Participated in client interviews, observed questioning process and documented information.
- Coordinated travel arrangements for attorneys attending out-of-town meetings or conferences.
- Drafted motions, briefs and other legal documents.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Prepared and processed expense reports for reimbursing attorneys.
- Performed extensive research to prepare for court cases and gathered pertinent case information.
- Compiled financial records related to specific cases.
- Organized exhibits for trial proceedings.
- Generated reports summarizing case progress for internal use.
- Prepared summaries of depositions, interrogatories and testimony for attorney review.
- Drafted witness declarations and pretrial statements.
- Responded to client calls and inquiries to deliver applicable information.
- Attended hearings with counsel and recorded minutes from the proceedings.
- Organized and prepared case exhibits and evidence for trial.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Scanned physical documents into electronic format for storage in a secure database system.
- Redacted confidential information from legal documents on case-by-case basis.
- Called witnesses to give testimonies during court hearings.
- Handled telephone calls, meeting plans and conference organization requirements.
- Greeted clients upon arrival at office and provided assistance as needed.
- Liaised between attorney and outside counsel, exchanging information.
- Organized and prioritized caseloads for attorneys.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
- Arranged case files and maintained records and notebooks.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Composed and revised letters and depositions.
- Checked office supplies stock and placed orders to maintain levels.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Retail Business Manager
Town & Country/Freedom Outfitters
Trout, LA
09.2008 - 02.2019
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
- Coordinated with vendors and clients to resolve billing and payment issues.
- Maintained a system of accounting records and files according to established procedures.
- Prepared 1099 forms at the end of the year in accordance with IRS guidelines.
- Managed daily organization and processing of invoices and financial statements.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Developed processes for streamlining the workflow associated with payroll operations.
- Resolved discrepancies between payroll records and timekeeping systems.
- Facilitated payroll-related training sessions for new hires and ongoing education for existing staff.
- Participated in strategic planning meetings, representing the payroll department and contributing to organizational financial planning.
- Managed payroll for temporary, hourly and salaried employees.
- Created training materials for new staff members on how to process payroll transactions accurately.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Performed quality checks on final payrolls prior to their transmission or distribution.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Prepared or maintained employment records using Microsoft suite and QuickBooks system software.
- Developed job descriptions, job postings, and recruitment materials.
- Resolved conflicts between employees in a timely manner.
- Ensured compliance with labor laws related to wages, hours worked, overtime pay, leaves of absence.
- Managed employee benefits and compensation packages.
- Provided guidance on disciplinary actions when needed.
- Resolved conflicts between employees in a professional manner.
- Hired employees and processed hiring-related paperwork.
- Addressed harassment allegations, work complaints or other employee concerns.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Handled employee discipline and termination.
- Aligned HR policies with federal and local regulations.
- Coordinated workers' compensation insurance and managed claims.
- Organized and facilitated team-building activities, including monthly staff meetings.
- Provided assistance in resolving discrepancies between loan documentation and boat titles.
- Handled payments from customers for taxes, registration fees.
- Performed title searches, ordered reports, and obtained clearance documents.
- Assisted new boat owners to understand title transfer process and steps required of owners to finish process.
- Assessed legal materials to aid in key decision making.
- Implemented campaigns and promotions to help with developing goods and services.
- Prepared monthly reports on sales figures, expenses, profits.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Implemented successful business strategies to increase revenue and target new markets.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Teacher, 3rd Grade
Temple Christian Academy
Jena
08.2003 - 05.2008
- Encouraged critical thinking skills and problem solving strategies among students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Provided individualized instruction to meet the needs of all students.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Organized parent conferences throughout the year to discuss student progress.
- Prepared and graded subject tests for students.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
Education
High School Diploma -
Great Plains, Enid Homeschool
Enid, OK05-1993
Skills
- ICIMS recruiting
- Employee onboarding
- Employee records management
- Benefits aid
- Conflict resolution
- Critical thinking
- Microsoft office Suite
- Document management
- Efficient multi-tasker
- Attention to detail
- Time management
- Problem solving
- Excellent communication
- Friendly, positive attitude
- Professional and courteous
Affiliations
- Sewing, I sew for local bridal shops
References
References available upon request.
Timeline
HR Specialist
The Geo Group
04.2024 - Current
Accounts Clerk
The Geo Group
07.2023 - 04.2024
Legal Secretary
Dan B Cornett Attorney at Law
03.2019 - 07.2023
Retail Business Manager
Town & Country/Freedom Outfitters
09.2008 - 02.2019
Teacher, 3rd Grade
Temple Christian Academy
08.2003 - 05.2008
High School Diploma -
Great Plains, Enid Homeschool
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