Susan Powell
Marrero
Summary
Driven customer service team lead with a strong background in employee training and effective communication. Successfully developed training materials and improved processes, contributed to enhancing team performance and customer satisfaction. Dedicated professional with strong customer service and cash handling skills. Proven ability to lead teams, enhance customer experiences, and drive sales performance.
Overview
5
5
years of professional experience
Work History
Lead Sales Associate
Old Navy, Gap
Harvey, LA
11.2025 - Current
- Assisted customers in locating products and provided styling advice to enhance their shopping experience.
- Maintained visual merchandising standards to align with brand guidelines and maximize product appeal.
- Processed transactions efficiently while ensuring accuracy and adherence to cash handling procedures.
- Collaborated with team members to meet daily sales targets and improve overall store performance.
- Handled cash register operations and customer transactions to process payments.
- Monitored inventory levels and assisted in restocking merchandise to ensure product availability.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Lead Customer Service Representative
Retif Oil & Fuel
Harvey, LA
01.2023 - 11.2025
- Led daily customer service operations, ensuring timely resolution of inquiries and issues.
- Mentored team members on best practices and effective communication strategies.
- Developed training materials to enhance team skills and knowledge.
- Trained new staff on company policies, systems, and customer engagement techniques.
- Assisted customers with entering fuel and lube orders, handled complaints, and handled payments while remaining professional, patient, and kind.
- Assisted with the launch of new software and continued to lead said software.
- Managed workload distribution to balance team capacity, prevent burnout, and guarantee sufficient coverage.
Customer Service Representative
Raising Cane's Restaurants
Marrero, LA
11.2021 - 11.2022
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to maintain high standards of restaurant cleanliness and organization.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
Education
Bachelor of Science - Forensic Psychology
Grand Canyon University
Phoenix, AZ04-2030
High School Diploma -
John Ehret High School
Marrero, LA05-2021
Skills
- Customer service
- Retail store operations
- Cash handling
- Team leadership
- Staff training and development
- Customer needs assessment
- Teamwork and collaboration
Timeline
Lead Sales Associate
Old Navy, Gap
11.2025 - Current
Lead Customer Service Representative
Retif Oil & Fuel
01.2023 - 11.2025
Customer Service Representative
Raising Cane's Restaurants
11.2021 - 11.2022
Bachelor of Science - Forensic Psychology
Grand Canyon University
High School Diploma -
John Ehret High School