Susan Williams CPC-A

• Initially started at the appointment desk where I learned the computer systems and assisted patients to set appointments. I moved to the front desk, where I greeted and checked in patients, collected any pre service fees such as copays or prepayments. I then transitioned to a specialized role focused on data entry of patient information into our billing system.
• Leveraging my extensive insurance background from previous roles, I played a key role in mentoring new employees and developing comprehensive training materials. These handbooks detailed insurance insights aimed at keeping our front desk and appointment staff up-to-date with the latest changes in insurance policies.
• One of my significant contributions was the establishment of the Precertification/Pre-authorization department. Within this role, I also developed informative forms to educate patients about their financial responsibilities related to upcoming surgical and radiological procedures.
• Working closely with physicians and administration, I streamlined the insurance verification and authorization processes, utilizing my strong data entry and problem-solving skills to secure necessary authorizations for upcoming medical and radiological procedures

Data entry of insurance payments posted to specific patient accounts.

I started at the front desk at the Baton Rouge Clinic. I then moved to the patient accounting area where I enjoyed helping patients face to face and over the phone understand their billing statements. I was given an extra responsibility to train new employees in our department which I enjoyed very much. I moved to the data entry department the last year of my employment where I entered information from the charge sheets into the billing system.