Susanna Kendrick
Baton Rouge
Summary
Results-driven Medical Billing Specialist II at Premier Health Consultants, adept in accounts receivable management and denial resolution. Enhanced revenue collection through meticulous follow-up on unpaid claims, while fostering effective communication across departments. Proficient in CPT and ICD-10 coding, demonstrating a commitment to quality and teamwork in achieving billing accuracy.
Overview
36
36
years of professional experience
Work History
Medical Billing Specialist II
Premier Health Consultants
10.2003 - Current
- Manage all AR for workers comp, company accounts and private pay accounts
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Adjusted payments from insurance companies.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Continuously updated knowledge of industry regulations and compliance requirements, ensuring adherence to all applicable standards.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
- Responded to customer concerns and questions on daily basis.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated monthly billing and posting reports for management review.
- Monitored outstanding invoices and performed collections duties.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
Administrative Assistant
Total Occupational Medicine
11.2002 - 09.2003
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Front Desk Supervisor
Total Occupational Medicine (formerly HealthSouth)
02.1999 - 12.2002
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service.
- Kept accounts in balance and ran daily reports to verify totals.
- Scheduled and assigned daily work and activities for team members.
Front Desk Clerk
Healthsouth Medical Clinic (formerly EMed)
07.1992 - 02.1999
- Greeted patient at front desk managing check-in process.
- Answered multi-line phone system to incoming calls while multitasking
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw fast-paced front desk operations and customers needs at busy facility.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Maintained front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Front Desk Clerk
E-Med (formerly LaMed)
04.1990 - 06.1992
- Greeted patients at front desk managing check-in process.
- Answered multi-line phone system to incoming calls while multitasking.
- Kept accounts in balance and ran daily reports to verify totals.
- Collected payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Front Desk Clerk
LA Med
02.1989 - 03.1990
- Greeted patients at front desk managing check-in process.
- Answered multi-line phone system to incoming calls while multitasking.
- Kept accounts in balance and ran daily reports to verify totals.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Education
Morgan City High
Morgan City, LASkills
- Payment posting
- Claim submission for work comp
- CPT knowledge
- Denial management for work comp
- ICD-10
- CMS-1500 billing forms
- Accounts receivable management
- Invoice processing
- Account follow-up
- Payment collection
- Payment transactions
- Quality-oriented team player
Timeline
Medical Billing Specialist II
Premier Health Consultants
10.2003 - Current
Administrative Assistant
Total Occupational Medicine
11.2002 - 09.2003
Front Desk Supervisor
Total Occupational Medicine (formerly HealthSouth)
02.1999 - 12.2002
Front Desk Clerk
Healthsouth Medical Clinic (formerly EMed)
07.1992 - 02.1999
Front Desk Clerk
E-Med (formerly LaMed)
04.1990 - 06.1992
Front Desk Clerk
LA Med
02.1989 - 03.1990
Morgan City High
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