Suzanne Arnold
Lecompte
Summary
Accomplished retail supervisor recognized for promoting customer service standards and managing staff successfully. Skilled in effective communication, inventory management, and resolving issues. Resulting in quicker operations and improved customer experiences.
Overview
8
8
years of professional experience
Work History
Activities Assistant
Delmar Gardens Of O'Fallon
O'Fallon
09.2022 - 04.2023
- Coordinated and led group activities like bingo, arts and crafts, and themed parties to promote resident participation and enjoyment.
- Documented resident attendance and feedback to improve future activities.
- Kept activity space organized, clean and tidy.
- Maintained inventory of supplies needed for various activities.
Retail Supervisor
Saint Louis Zoo
Saint Louis
06.2015 - 08.2019
- Supervised daily operations of retail locations at a major urban zoo, ensuring efficient service and excellent customer experience.
- Oversaw cashiers, trained new team members, and monitored performance to uphold consistently excellent customer service.
- Resolved customer inquiries and complaints to enhance satisfaction and build the zoo brand.
- Monitored inventory levels and replenished merchandise displays.
- Utilized POS systems and inventory management software to streamline operations and improve accuracy.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
Education
BBA - Business Management
Bryant And Stratton College
Norfolk, VA12-1994
Skills
- Supply management
- Problem solving
- Attention to detail
- Customer service
- Effective communication
- Retail operations
- Store maintenance
Timeline
Activities Assistant
Delmar Gardens Of O'Fallon
09.2022 - 04.2023
Retail Supervisor
Saint Louis Zoo
06.2015 - 08.2019
BBA - Business Management
Bryant And Stratton College