Suzanne Chapman
Shreveport,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Storage Manager
Sterling Ridge Storage
01.2008 - 09.2010
- Prepared customer contracts for storage rentals.
- Maintained daily and monthly accounting books.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Purchased supplies and inventory for resale.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Flight Attendant
Mesa Airlines
01.2002 - 01.2004
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Airline Customer Service Agent
US Airways
01.1996 - 01.2002
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Re-booked reservations and assisted guests and travel partners with questions throughout entire booking cycle.
- Greeted passengers and assisted with loading and unloading of passengers.
- Trained new personnel.
- Assisted supervisors with daily operations.
Assistant Store Manager
Wal-Mart Supercenter
01.1986 - 01.1996
- Coordinated national advertising campaigns with local media outlets.
- Monitored and administered multi-million dollar budgets.
- Purchased inventories and negotiated vendor price contracts.
- Maintained inventory and cost controls to reduce operating expenses.
- Cross trained team members to maintain high productivity and scheduling flexibility.
- Scheduled team member coverage to coincide with payroll budgets.
- Apprehended shoplifters, investigated employee theft, and prepare cases for court processing.
- Supervised installation of visible and hidden store security cameras.
- Managed payment recoveries.
- Attended monthly training seminars at Leadership Foundation to improve and maintain management skills.
Education
Medical Terminology
Rowair-Cabarrus Community College
Secretarial Studies And Office Administration
Texas School of Business
Skills
- Communications Strategies
- Critical Thinking
- Staff Management
- Closing and Contract Negotiations
- Time Management
- Staff Training
- Self-Motivated and Diligent
- Dependable
- Communication and Interpersonal Skills
- Successful Leadership and Team Building Strategies
Timeline
Storage Manager
Sterling Ridge Storage
01.2008 - 09.2010
Flight Attendant
Mesa Airlines
01.2002 - 01.2004
Airline Customer Service Agent
US Airways
01.1996 - 01.2002
Assistant Store Manager
Wal-Mart Supercenter
01.1986 - 01.1996
Medical Terminology
Rowair-Cabarrus Community College
Secretarial Studies And Office Administration
Texas School of Business
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