Suzanne Liuzza
Metairie
Summary
Experienced Registered Veterinary Technician with a current focus on charges, record keeping, and emergency and critical care. Presently dedicated to providing exceptional veterinary services at Low Cost Animal Medical Center and Avenue Wellness and Emergency. Over 10 years of hands-on experience in the field, bringing a comprehensive understanding of animal healthcare and a proven ability to handle high-pressure situations with poise and efficiency. Committed to delivering compassionate care and ensuring the well-being of every patient. Adept at collaborating with veterinary teams to provide top-notch service in a fast-paced environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Veterinary Technician and Receptionist
Low Cost Animal Medical Center
08.2024 - Current
- Entered data from pet records and office visits into computer system.
- File and print important documents, such as discharge paperwork and rabies certificates.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Maintain current and accurate medical records for patients; including inputting names, addresses, e-mails, drug doses, and any extra services rendered.
- Helped clients complete necessary medical forms and documentation.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Accurately input charges for services rendered to clientele.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
ICU and Emergency Veterinary Technician
Avenue Animal Wellness and Emergency
09.2024 - Current
- Documented patient histories and treatments to maintain comprehensive medical records.
- Routinely call clients with updates on pet's condition.
- Assisted veterinarians during emergency procedures to ensure efficient and effective treatment for critical patients.
- Maintained detailed logs of patient care activities to support continuity of care
- Work with various software systems including digital treatment sheets
- Monitored vital signs of animals to provide timely and accurate care in emergency situations.
- Improved patient outcomes by accurately administering medications and treatments.
- Maintained detailed records of animal health care and diagnostic treatments.
- Developed clear discharge instructions for pet owners to facilitate smooth recovery processes.
- .Enhanced clinic efficiency with thorough documentation of patient histories, treatments, and progress.
- Communicated effectively with pet owners to explain treatment plans and post-care instructions.
- Participated in continuous education sessions to stay updated on latest emergency veterinary practices
- Increased client satisfaction by addressing concerns and answering questions regarding their pet's health and treatment options.
Registered Veterinary Technician
The Louisiana SPCA
12.2014 - 08.2024
- Work in high volume spay and neuter procedures
- Perform routine dental cleanings while demonstrating knowledge of dental health
- Perform laboratory tests such as urinalysis, fecal analysis, cytology, heartworm testing, and feline leukemia and FIV testing.
- Assist doctor during exams and various medical treatments of shelter animals
- Monitor anesthesia levels during surgery and provide post-surgical recovery support.
- Appropriate handling and response of hazardous and contagious diseases (parvovirus, leptovirus)
- Management of difficult rescue and cruelty cases
- Treatment of specialized care including mange and ringworm
- Anesthesia and dental machine maintenance
- Assist Veterinarian and technicians triaging new arrivals to the shelter
- Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.
Registered Veterinary Technician
Lakeshore Veterinary Hospital
06.2021 - 02.2022
- Provided nursing care to hospitalized animals, including monitoring vital signs and administering medications and treatments under the direction of a veterinarian.
- Maintained accurate patient records using computer software systems.
- Support doctors on house calls in different situations including wellness checks and euthanasia
- Assist veterinarians with heartworm treatments
- Routinely calculate surgery drugs and maintain surgery day plan
- Monitor discharged patients post op through follow up calls to clients
- Manage controlled drug logs
- Collect lab samples and appropriately label and send out for analysis
- Provided support to hospital's rescue through transport of animals to and from other local veterinary specialists
Registered Veterinary Technician
Banfield Pet Hospital
12.2013 - 06.2014
- Walk, feed, and basic care of boarding animals
- Anesthetic monitoring and record keeping
- General care and maintenance of practice
- Collect patient histories, and assist veterinarians in wellness appointments
- Counseled clients on animal health care needs, nutrition requirements, and preventative care programs
- Prepared surgical instruments for sterilization and maintained a clean operating environment during surgeries
- Dispense medications per doctors orders, review instructions with clients
Education
Associate of Applied Science - Veterinary Technology
Delgado Community College
New Orleans, LA05-2013
Skills
- Anesthesia and Patient Monitoring
- Preventative Care
- Venipuncture
- Client Education
- Surgical Assistance
- IV catheterization
- Medical Record-Keeping
- Laboratory Testing
- Dental Procedures
- Emergency Care
- Animal Restraint
- Post Operative Care
- Behavioral assessment
- Radiology
- Record keeping
- Client communication
- Customer service
- IV fluid administration
- Patient assessment
- IV catheter placement
Certification
- Fear Free Certification April 2020
- Registered Veterinary Technician August 2013
Timeline
ICU and Emergency Veterinary Technician
Avenue Animal Wellness and Emergency
09.2024 - Current
Veterinary Technician and Receptionist
Low Cost Animal Medical Center
08.2024 - Current
Registered Veterinary Technician
Lakeshore Veterinary Hospital
06.2021 - 02.2022
Registered Veterinary Technician
The Louisiana SPCA
12.2014 - 08.2024
Registered Veterinary Technician
Banfield Pet Hospital
12.2013 - 06.2014
- Fear Free Certification April 2020
- Registered Veterinary Technician August 2013
Associate of Applied Science - Veterinary Technology
Delgado Community College
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